Customer Relationship Manager

5 months ago


Kolkata, India BetheBee Full time

Job Responsibilities

Client Communication:

• Serve as the main point of contact for assigned clients, maintaining regular and proactive communication.

• Update clients on the status of their advertising campaigns, ensuring they are well-informed about progress, performance, and any adjustments made.

• Act as a bridge between clients and internal teams, conveying client feedback, requirements, and requests accurately.

Relationship Management:

• Cultivate and nurture positive, long-term relationships with clients, acting as a trusted advisor and ensuring client satisfaction.

• Conduct regular check-ins with clients to assess their needs, address concerns, and identify opportunities for upselling or cross-selling.

Payment Follow-up:

• Monitor client invoicing and payment schedules, ensuring timely payments and resolving any payment-related issues.

• Coordinate with the finance department to ensure accurate billing and invoicing.

Onboarding Support:

• Facilitate a smooth onboarding process for new clients, ensuring all necessary documentation and agreements are completed.

• Collaborate with internal teams to ensure successful campaign setup, alignment with client objectives, and adherence to timelines.

• 

Client Retention:

• Proactively identify opportunities to enhance client satisfaction and retention.

• Address any client concerns or escalations promptly and effectively, striving to resolve issues to the client's satisfaction.

Requirements

• A minimum of 2-4 years of experience.

• Previous experience in customer relationship management, account management, or a similar role within the advertising industry

• Excellent communication and interpersonal skills

• Strong organizational and time management abilities

• Attention to detail and ability to multitask effectively

• Familiarity with advertising campaign processes is a plus

• Proficiency in customer relationship management (CRM) software or related tools



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