Customer Relationship Executive

3 weeks ago


Kolkata, India Deshpriya Engineering Workshop Full time

Job Description:
Are you a dynamic and talented individual with a passion for building strong customer relationships? We are seeking a highly motivated and skilled Customer Relationship Executive (CRE) to join our team. As a CRE, you will play a vital role in enhancing customer satisfaction and loyalty through excellent service and support.

**Responsibilities**:
Manage and develop strong relationships with new and existing customers.
Understand customer needs and provide tailored solutions to meet their requirements.
Proactively identify opportunities to upsell or cross-sell products and services.
Resolve customer inquiries, issues, and complaints promptly and professionally.
Ensure customer satisfaction by providing exceptional customer service at all times.
Collaborate with internal teams to improve customer experience and exceed expectations.
Maintain accurate customer records and update relevant information in the CRM system.
Stay updated on product knowledge and industry trends to effectively address customer inquiries.
Meet and exceed sales targets and performance targets. Learn from other departments and help on various system works as per workload.

Qualifications:
Previous experience in customer service or sales roles is preferred.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and the ability to think on your feet.
Proven track record in building and maintaining customer relationships.
Results-driven mindset with a passion for exceeding targets.
Ability to work well under pressure in a fast-paced environment.
Proficiency in using CRM software and other relevant tools.

**FEMALE CANDIDATES ARE PREFERRED.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹7,000.00 - ₹10,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service ( calling ): 1 year (required)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 8170039910



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