IT Service Delivery Manager

2 weeks ago


Koṭa, India beBeeService Full time

IT Service Management SpecialistThe role of an IT Service Management (ITSM) specialist is to oversee the management and administration of IT services, ensuring they meet the required standards of quality and effectiveness. This involves managing day-to-day operations, planning, and implementing service improvements.Key Responsibilities:Platform Configuration & Customization:Configure and customize Freshservice modules to meet business needs.Implement automation workflows, SLAs, and integrations with other enterprise tools.Process Optimization & Governance:Design and refine ITSM processes aligned with ITIL best practices.Ensure compliance, consistency, and continuous improvement across service management operations.Stakeholder Engagement & Support:Collaborate with cross-functional teams to gather requirements and deliver scalable solutions.Provide training and support to end-users and internal teams on Freshservice usage and enhancements.Reporting & Analytics:Develop dashboards and reports to track KPIs, SLA adherence, and service performance.Analyze trends to identify improvement opportunities and reduce ticket resolution time.Innovation & Integration:Explore and implement new Freshservice features and third-party integrations to enhance platform capabilities.Support initiatives around self-service, knowledge management, and AI-driven support.



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