IT Service Delivery Manager
2 weeks ago
IT Service Management SpecialistThe role of an IT Service Management (ITSM) specialist is to oversee the management and administration of IT services, ensuring they meet the required standards of quality and effectiveness. This involves managing day-to-day operations, planning, and implementing service improvements.Key Responsibilities:Platform Configuration & Customization:Configure and customize Freshservice modules to meet business needs.Implement automation workflows, SLAs, and integrations with other enterprise tools.Process Optimization & Governance:Design and refine ITSM processes aligned with ITIL best practices.Ensure compliance, consistency, and continuous improvement across service management operations.Stakeholder Engagement & Support:Collaborate with cross-functional teams to gather requirements and deliver scalable solutions.Provide training and support to end-users and internal teams on Freshservice usage and enhancements.Reporting & Analytics:Develop dashboards and reports to track KPIs, SLA adherence, and service performance.Analyze trends to identify improvement opportunities and reduce ticket resolution time.Innovation & Integration:Explore and implement new Freshservice features and third-party integrations to enhance platform capabilities.Support initiatives around self-service, knowledge management, and AI-driven support.
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IT Service Delivery Specialist
2 weeks ago
Koṭa, India beBeeExpertise Full timeIT Service Delivery ExpertThe role of an IT Service Delivery Expert involves managing and supporting the delivery of high-quality IT services to clients. The position requires strong technical skills, excellent communication abilities, and a deep understanding of IT service management principles and best practices.In this capacity, you will be responsible...
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IT Service Delivery Manager
2 weeks ago
Koṭa, India beBeeSpecialist Full timeJob TitleAn IT Service Management Specialist will be responsible for providing support to the Managed Services tool sets and associated processes.Daily operational supportTicket distribution management for timely client access requestsThis role involves Subject Matter Expert (SME) support for the ITSM ticketing system, ensuring its smooth operation and...
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Cyber Service Delivery Lead
4 days ago
Koṭa, India beBeeDelivery Full timeJob Title: Cyber Service Delivery LeadThe role of the Cyber Service Delivery Lead is to oversee key service delivery relationships, ensuring excellence in service assurance and liaison with internal technical staff on behalf of clients.Liaise with stakeholders to understand client business needsDetermine service requirements to meet client...
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Technical Service Delivery Expert
5 days ago
Koṭa, India beBeeSeniorApplicationSupportEngineer Full timeJob DescriptionAbout Our TeamWe are a dynamic team of professionals passionate about delivering exceptional service to our clients.Our goal is to provide the best possible experience for our customers, and we're looking for a talented individual to join our team as a Senior Application Support Engineer.ResponsibilitiesDeliver projects that improve the...
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IT Service Delivery Specialist
2 weeks ago
Koṭa, India beBeeProblemManagement Full timeJob DescriptionThe primary responsibility of the Problem Manager role revolves around efficiently managing IT problems and incidents, minimizing their impact on the organization. This entails identifying root causes, implementing preventive measures, and ensuring a continuous improvement process within the IT service environment.The Problem Manager leads the...
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SAP Service Delivery Specialist
2 weeks ago
Koṭa, India beBeeService Full timeJob DescriptionThe role of a SAP Service Management functional specialist involves expanding your skill set to effectively manage service requests, complaints, and service orders. This requires prioritizing tasks for efficient management and utilizing planning tools for interventions, resource allocation, cost tracking, and stock movements.
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IT Service Management Lead
2 weeks ago
Koṭa, India beBeeStrategic Full timeIT Service Management ProfessionalJob Description:We are seeking a highly skilled and experienced IT Service Management professional to join our team. As an ITSM manager, you will be responsible for defining and implementing strategies, frameworks, and processes to ensure efficient and effective delivery of IT services across the organization.Key...
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Koṭa, India beBeeproject Full timeSenior Technology Delivery LeadOversee end-to-end delivery of complex technology initiatives across the financial services domain.Main Responsibilities:Lead planning, execution, and delivery of technology projects within banking and financial services.Determine project scope, objectives, and deliverables in alignment with business goals and regulatory...
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Application Delivery Expert
2 weeks ago
Koṭa, India beBeeTechnical Full timeJob Title: Senior Application Support EngineerWe are looking for a skilled and experienced professional to join our team as a Senior Application Support Engineer. As a key member of our engineering team, you will play a vital role in shaping and owning our commitment to excellent and highly available service delivery.The successful candidate will be...
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Security Operations Delivery Leader
7 days ago
Koṭa, India beBeecybersecurity Full timeJob Description:The Security Operations Delivery Manager is responsible for overseeing the delivery of cybersecurity operations, ensuring service excellence and driving performance through data insights and stakeholder engagement.Leads day-to-day cybersecurity operations across multiple technology domains to ensure smooth delivery.Ensures adherence to SLAs,...