Technical Service Delivery Expert

4 days ago

Koṭa, India beBeeSeniorApplicationSupportEngineer Full time

Job DescriptionAbout Our TeamWe are a dynamic team of professionals passionate about delivering exceptional service to our clients.Our goal is to provide the best possible experience for our customers, and we're looking for a talented individual to join our team as a Senior Application Support Engineer.ResponsibilitiesDeliver projects that improve the service delivery of our Application Support teamBe a senior member of a small team, primarily involved in hands-on service deliveryBe a primary point of contact for escalated product issues from our account and customer success teamsOwn and orchestrate the triage, investigation and resolution of complex technical issues driving the pace of resolution and communicating well-thought out and reliable directionBe an expert in the products and workflows you support and promote and share that knowledge to our partner teamsUsing your technical expertise, participate in application monitoring using logs, data stores, internal tools and dashboardsBe a part of our incident response team, responding to alerts and bearing some on-call responsibilitiesRequirementsA strong technical background with excellent troubleshooting, analytical and data skillsExperience in software companies with a customer facing product is highly valuedAbility to manage multiple, competing tasks & priorities with ease in a fast-moving environmentExcellent communication skills and the ability to build strong partnerships with engineering, QA, and customer facing teamsDemonstrated experience participating in change management and incident response processesFamiliarity with AWS services (or similar), an active SQL skill set, experience with release management toolset and service reporting tools (datadog or similar)Payments experience is highly valued but not requiredExcitement and drive to work in a product company that delivers mission critical financial servicesTools and TechnologiesFamiliarity with Hubspot, Jira, Datadog, and SentryKnowledge of Typescript, Postgres, DynamoDB, and event driven architectureUnderstanding of payment systems and POS technologyWhat You'll Get Out Of ItAs a Senior Application Support Engineer, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional service to our clients.You will be responsible for owning and resolving complex technical issues, working closely with our development teams to implement new features, and collaborating with our customer success team to ensure our customers receive the best possible experience.This role requires a unique blend of technical and soft skills, including excellent communication and problem-solving abilities.As a member of our team, you will have access to ongoing training and professional development opportunities to help you grow and succeed in your career.BenefitsCompetitive salary and benefits packageOpportunities for professional growth and developmentCollaborative and dynamic work environmentRecognition and rewards for outstanding performanceHow To ApplyIf you are a motivated and detail-oriented individual who is passionate about delivering exceptional service to our clients, please submit your application through our website.We can't wait to hear from you

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