Tech Support Specialist
7 days ago
We are currently seeking a Tech Support Specialist to join our global team.About the RoleThis is an exciting opportunity for a motivated and skilled professional to provide exceptional technical support to our global clients. As a Tech Support Specialist, you will be responsible for troubleshooting and resolving complex technical issues in a timely and efficient manner.Your day-to-day tasks will include:Troubleshooting customer-reported issues related to software, APIs, cloud services, networks, or system access.Managing and resolving tickets across platforms such as ServiceNow, JIRA, Zendesk, or Freshdesk.Supporting SaaS product environments — monitoring logs, validating configurations, and escalating to engineering when needed.Handling L1 and L2 operational tasks such as environment checks, user onboarding, issue replication, and root cause analysis.Performing basic debugging steps: log analysis, API checks, configuration review, SQL lookups, or environment testing.Working across Windows, macOS, and Linux for user-level and application-level troubleshooting.RequirementsTo succeed in this role, you will need:A minimum of 1-3 years of hands-on experience in Technical Support, IT Support, Application Support, or related roles.Strong troubleshooting skills across software, systems, networks, or cloud environments.Understanding of operating systems, basic networking concepts, and application-level debugging.Experience using common ticketing tools (ServiceNow, JIRA, Zendesk, or equivalents).Strong communication skills and the ability to work with international teams.Ability to work independently in a remote setup.BenefitsThis is a fantastic opportunity to join our dynamic team and enjoy:A competitive salary and benefits package.The chance to work on global support initiatives with real-time impact.Multiple openings enable fast-track onboarding.100% remote with flexible hours.Long-term freelance work with stable demand.Opportunity to build deep experience across SaaS, cloud, and enterprise systems.How to ApplyIf you are a motivated and skilled individual looking for a challenging and rewarding role, please send your CV to us.
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agra, India beBeeTechnical Full timeCareer Opportunity: Technical Support SpecialistMEDIT is a leading provider of 3D digital solutions. As a technical support specialist, you will play a crucial role in ensuring our customers receive the best possible experience.
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agra, India beBeeSupport Full timeTechnical Support and Implementation SpecialistThis is a remote or hybrid role based in the EMEA region. As a technical support and implementation specialist, you will provide ongoing technical support and implementation expertise for the Talkdesk platform across multiple EMEA-based projects.Provide Level 2 technical support for Talkdesk platform incidents...
