Technical Support and Implementation Specialist

7 days ago


agra, India beBeeSupport Full time

Technical Support and Implementation SpecialistThis is a remote or hybrid role based in the EMEA region. As a technical support and implementation specialist, you will provide ongoing technical support and implementation expertise for the Talkdesk platform across multiple EMEA-based projects.Provide Level 2 technical support for Talkdesk platform incidents and service requests.Assist in setup, configuration, and deployment activities across various business units.Work with internal IT and business teams to implement and maintain integrations with CRM and other enterprise tools.Manage and resolve escalations related to call routing, IVR, queues, agent configurations, and reporting dashboards.Support prompt engineering and AI-driven workflow optimization.The ideal candidate will have minimum 5+ years of experience in Contact Center / Unified Communications solutions, with proven hands-on experience with Talkdesk platform – setup, configuration, and troubleshooting.We are looking for someone with extensive knowledge of Talkdesk platform features, as well as strong analytical and problem-solving skills.This role offers a unique opportunity to work on a variety of projects and contribute to the growth and success of our organization.



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