Technical Support Professional

7 days ago


agra, India beBeeTechnical Full time

Job DescriptionWe are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support and assistance to customers.Key Responsibilities:Responding to customer incidents through preliminary assessments, debugging, and tracking until resolution.Supporting cloud solutions, application installations, release updates, and upgrades.Addressing bugs, escalating to engineering for code verification, and enhancing software solutions.You will engage with clients on live troubleshooting sessions via phone, email, or live chat, providing level 1/2 support for NIKSUN products. You will lead incidents to resolution, adhere to incident severity standards, and work with engineering departments to relay technical messages to customers.RequirementsTo be successful in this role, you will need:3 years of experience in DevOps.1 year of experience in testing and maintaining software products.Experience in cloud computing, Kubernetes, Docker, and YAML files.Additional certification in Linux, Cisco, and Network and Information Security is a plus.



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