AI Support Professional

1 week ago

agra, India beBeeCustomerService Full time

Customer Service SpecialistAbout the RoleWe're seeking a skilled Customer Service Specialist to provide top-notch support to our growing client base. You'll be responsible for troubleshooting product issues, configuring AI agents, and ensuring seamless customer service operations.Respond to client queries about product usage, features, and best practicesTroubleshoot issues clients face with AI agent performance and platform functionalityConfigure and fine-tune AI agents when they're not responding correctly or when clients escalateGuide clients through setup, onboarding, and ongoing platform optimizationDocument common issues and contribute to help articles and internal knowledge basesCollaborate with the product and engineering teams to flag bugs and suggest improvementsRequirementsTo succeed in this role, you'll need:1-3 years of experience in customer service or client support, preferably in a SaaS environmentStrong written and verbal communication skills in English and HindiAbility to understand technical products and explain them simply to clientsProblem-solving mindset with attention to detailComfortable working across multiple tools and communication channelsExperience with D2C brands customer service is a plusFamiliarity with CRM tools, ticketing systems, or helpdesk platforms preferredWhy Work with Us?Be part of a fast-growing AI startup founded by IIT Bombay alumniWork at the intersection of AI and customer experienceOpportunity to grow as the company scalesCollaborative, no-hierarchy cultureWhat We OfferA competitive compensation package and opportunities for growth and development make us an attractive choice for professionals looking to take their careers to the next level.

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