Customer Success Executive
2 days ago
About the TeamThe Enterprise business unit at Apna owns revenue, sales and customer retention at Apna. The team comprises 3 sub-units - Sales, marketing, and Revenue Operations, which includes Customer Success Management. The sales team is divided based on industry expertise while the customer support team and marketing teams are horizontal. The team plays a pivotal role in job marketplace health as brands help Apna marketplace maintain network effect i.e. improve candidate retention and attract more candidates. At the same time, larger mandates from new clients helps provide strategic guidance to growth and the product team to build new solutions.About the RoleWe are looking for a Customer Success Manager to provide support, nurture relationships and expand business for Tier 5 enterprises to promote these orgs higher Tiers. A CSM would be assigned orgs depending upon the workload. Tier 5 orgs are enterprises that currently behave like an SMB w.r.t purchase pattern, ticket sizes, engagement from sales team and are likely to have a client connect at junior to mid-management level. About Career growth within the team, a CSM would gradually move up the ladder and start managing Tier 1 - Tier 4 clients and would eventually work directly w/ Pod leads/CSM head in big accounts management.ResponsibilitiesEnsure reactive and periodic recruiter level connect to keep pulse of the accountExtensive telephonic outreach to recruiters/admins as per outreach SOP (when to call? Whom to call? How to resolve the client's issues and grow Apna's business?. Understand the reason for low consumption/NPS and mitigate the issues either by self or via Priority support team (Subject matter specialist) Maintain tight documentation and close loops on red flags and periodically share "Voice of Customers" Own Net revenue Retention (NRR) for respective orgsFocusing on existing accounts with a client centric retention strategy - identify the right product for a role x city x # hires requirement, pitch a right product to maximize value for money Identify the need for training and creating timely tickets for product webinars, share tutorial videos on WA Identify & analyze the clients requirements & propose customized solutions for talent acquisition / branding needs. Support large sales by ENT Pod leadPeriodically highlight big upsell/cross-sell opportunities to Pod leads - to be done via finding right decision makers in the org. For selective clients, perform sales analysis, usage review and planning vis-a-vis product analysis on a monthly basis - find usage patterns, discovery of hiring patterns, share of other digital platforms (naukri, WorkIndia, Shine, Monster etc.) Manage complex sales situations & acquire clients based on - value based selling. Closely monitoring of competitor activities and assisting in planning counter strategies
-
Customer Success Executive
2 weeks ago
bangalore, India CashBook : UPI Wallets for Business Expenses Full timeCompany DescriptionCashBook is a UPI-led expense management solution specifically designed for businesses. Our platform allows companies to issue UPI-powered digital wallets for employees, set spending limits, and control expenses effectively. We provide a streamlined approach to manage business expenses with ease.Role DescriptionThis is a full-time on-site...
-
Customer Success Executive
2 weeks ago
bangalore, India CashBook : UPI Wallets for Business Expenses Full timeCompany Description CashBook is a UPI-led expense management solution specifically designed for businesses. Our platform allows companies to issue UPI-powered digital wallets for employees, set spending limits, and control expenses effectively. We provide a streamlined approach to manage business expenses with ease. Role Description This is a full-time...
-
Customer Success Executive
3 weeks ago
Bangalore Urban, India Karix Full timeJob Role: Sr. Executive - Customer SuccessJob Location: Bangalore Job Responsibilities:Identify, build, and nurture relationships with key stakeholders within partner organizations, focusing on drivingjoint success.Collaborate with internal teams, including Customer Success, Sales, and Product, to align resources and strategies to meet partner needs.Act as...
-
Program Manager
1 day ago
Bangalore, India Executive Search Full timeProgram Manager (Creator Success) - This product is first immersive inspirational video-on-demand experience designed to integrate shoppable content seamlessly across the customer journey. It aims to transform how customers discover, learn about, and shop beauty products (soon to expand to other categories) through shortform, creator-led video content. The...
-
Customer Success Executive
1 week ago
Bangalore, India Shopalyst Full timeAbout the Role: Are you driven by structure, accountability, and the satisfaction of seeing seamless operations translate into delighted clients? Do you enjoy coordinating across teams, ensuring timelines are met, and supporting business processes that keep everything running smoothly? If yes — we’re looking for you to join our Customer Success team....
-
Customer Success Executive
2 weeks ago
bangalore, India Shopalyst Full timeAbout the Role: Are you driven by structure, accountability, and the satisfaction of seeing seamless operations translate into delighted clients? Do you enjoy coordinating across teams, ensuring timelines are met, and supporting business processes that keep everything running smoothly? If yes — we’re looking for you to join our Customer Success team....
-
Customer Success Executive
3 weeks ago
Bangalore, India Qoruz Full timeCustomer Success Executive - (MarTech) Experience: 1-2 years Budget - 6 LPA Fixed Location: HSR Layout, Bangalore About Qoruz, the Journey, and Life at Qoruz: Job Description: - Customer Onboarding & Engagement - Lead the onboarding journey for new customers, ensuring a seamless transition and helping them derive maximum value from our MarTech platform....
-
Customer Success Specialist
2 days ago
Bangalore, India Karix Full timeJob Role : Sr. Executive - Customer Success Job Location : Bangalore Job Responsibilities: Identify, build, and nurture relationships with key stakeholders within partner organizations, focusing on driving joint success. Collaborate with internal teams, including Customer Success, Sales, and Product, to align resources and strategies to meet partner needs....
-
Customer Success Specialist
7 days ago
bangalore, India Karix Full timeJob Role: Sr. Executive - Customer SuccessJob Location: Bangalore Job Responsibilities:Identify, build, and nurture relationships with key stakeholders within partner organizations, focusing on drivingjoint success.Collaborate with internal teams, including Customer Success, Sales, and Product, to align resources and strategies to meet partner needs.Act as...
-
Customer Success Executive
2 weeks ago
Bangalore, India Qoruz Full timeCustomer Success Executive – (MarTech) Experience: 1-2 years Customer Onboarding & Engagement – Lead the onboarding journey for new customers, ensuring a seamless transition and helping them derive maximum value from our MarTech platform. Conduct personalized product demos, training sessions, and share best practices for effective adoption. Customer...
