Technical Support Specialist

3 days ago


thrissur, India beBeeSupport Full time

Technical Support Engineer PositionThis role involves providing ongoing technical support and implementation expertise for a cloud-based contact center platform.Level 2 technical support for platform incidents and service requests.Assistance in setup, configuration, and deployment activities across various business units.Implementation and maintenance of integrations with CRM and other enterprise tools.Main Responsibilities:Manage escalations related to call routing, IVR, queues, agent configurations, and reporting dashboards.Prompt engineering and AI-driven workflow optimization support.Collaboration with customer support teams for complex issue resolution.Requirements:At least 5 years of experience in Contact Center / Unified Communications solutions.Proven hands-on experience with the cloud-based contact center platform – setup, configuration, and troubleshooting.


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