Remote Technical Support Specialist

2 days ago

thrissur, India beBeeTechnical Full time

We are looking for highly skilled professionals to fill Technical Support Engineer roles that involve troubleshooting, customer interaction and application support in a global setting. These long-term freelance opportunities allow individuals to work independently from anywhere in the world.Engagement DetailsType: Independent Freelance Consultant, 100% Remote, Duration: 6–12 month contract (extendable into multi-year engagements), Start Date: Immediate or within the next few weeks, Clients: Global product companies, SaaS providers, and enterprise IT teamsYou will be responsible for handling real-time technical issues related to software, APIs, cloud services, networks, or system access across web applications, cloud-based systems, and enterprise environments. Your daily tasks may include:Troubleshooting customer-reported issues related to software, APIs, cloud services, networks, or system access.Managing and resolving tickets across platforms such as ServiceNow, JIRA, Zendesk, or Freshdesk.Supporting SaaS product environments — monitoring logs, validating configurations, and escalating to engineering when needed.Handling L1 and L2 operational tasks such as environment checks, user onboarding, issue replication, and root cause analysis.Performing basic debugging steps: log analysis, API checks, configuration review, SQL lookups, or environment testing.Working across Windows, macOS, and Linux for user-level and application-level troubleshooting.Responding to alerts, performing routine system checks, and supporting incident management workflows.Documenting solutions, writing knowledge base articles, and improving internal support processes.Collaborating closely with engineering, QA, product, and DevOps teams to drive faster issue resolution and product reliability.This role offers exposure to a wide variety of technologies depending on the project including SaaS platforms, internal apps, cloud systems, or enterprise environments.To succeed in this position you should have:Minimum 1–3 years of hands-on experience in Technical Support, IT Support, Application Support, or related roles.Strong troubleshooting skills across software, systems, networks, or cloud environments.Understanding of operating systems, basic networking concepts, and application-level debugging.Experience using common ticketing tools (ServiceNow, JIRA, Zendesk, or equivalents).Strong communication skills and the ability to work with international teams.Ability to work independently in a remote setup.Prior experience in supporting SaaS products or cloud environments is a plus as well as familiarity with SQL for basic data validation or debugging.This opportunity allows you to work on global support initiatives with real-time impact, multiple openings enabling fast-track onboarding, 100% remote with flexible hours, long-term freelance work with stable demand and the chance to build deep experience across SaaS, cloud, and enterprise systems.Please send your CV to Careers@SkillsCapital.io for consideration.

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