Digital Dentistry Support Specialist

2 days ago


thrissur, India beBeeCustomerExperience Full time

Customer Experience Specialist Role OverviewFulfill your potential in a dynamic environment where you can make a real difference. MEDIT is a leading provider of innovative 3D digital solutions, revolutionizing the field of dentistry with cutting-edge technology.We are seeking an experienced and skilled Customer Experience Specialist to join our team. As a key member of our support team, you will play a vital role in providing exceptional technical and customer support for our products, ensuring seamless interactions with our customers.About the Job:The ideal candidate will have a strong background in technical support, excellent communication skills, and the ability to travel. Fluency in English and Russian languages is essential, as well as proficiency in local languages spoken in India, Southeast Asia, and CIS regions.Main Responsibilities:Handle service tickets via email, live chat, remote support, and phone calls for assigned regions (India, Southeast Asia, CIS)Process English tickets from CIS, India, and Southeast Asia regionsSupport dental events and visits to local dealersCreate and update troubleshooting guidesMonitor and respond to inquiries on Facebook (in Russian and English)Requirements:Experience using ZendeskExperience with SAP ERP systemsBasic understanding of IT infrastructure and hardware, with troubleshooting abilitiesExperience in digital dentistry, CAD/CAM, or the dental industryOver 3 years of experience in a company engaged in B2B businessPreferred Qualifications:A degree in dentistry (including dental hygiene and dental technology)Work experience in relevant industriesProficient in SAPRemote Work Opportunity:Flexible work arrangement with occasional travel requiredApplication Process:Please submit your CV (in English) along with any relevant supporting documents. We invite applicants who are passionate about delivering exceptional customer experiences to apply for this exciting opportunity.



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