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Assistant Manager Training

2 months ago

west bengal, India Teleperformance Full time

Key Responsibilities
The Training Asst. Manager is responsible for managing training officers, Line trainers for the designated processes aligned. He/she administers/supervises the training for new hires and existing employees to the standards agreed between our clients and Operations. Getting people ready to perform - as a Trainer you will support Operations in developing the knowledge and skills to deliver in their job.
A varied role to include the preparation and delivery of effective Training whilst also following up and reporting on the learning you have transferred. The Asst. manager is also responsible for identifying gaps between the training program and operational requirements, recommending and implementing solutions. Keep stakeholders informed and updated on Training.

Other KPIs like throughput, TNA, TNI, etc.
Design/Recommend/Evolve Training content with the Learners needs in mind.
Deliver NHT Training to transfer learning.
Needs to be flexible to cater to business requirements i.e. Shift timings, Movement across locations etc.

Interested Candidates please share resumes - pankaj.kumar38@teleperformancedibs.com