Nexthink

6 days ago

pune, India Tata Consultancy Services Full time

Primary Skills

  • Proactive Hardware & Software solving problems on End User Devices
  • Analysis of trends and recording current health status of End User Devices
  • Identification where and when the issue occurred and how many users are impacted
  • Analysis of the events in timeline to identify root causes of issues very quickly
  • Cooperation with various technical teams on root cause analyses and remediation plans
  • Resolution of issues discovered.
  • Documentation of findings and recommendations
  • Reporting
  • Supporting & troubleshooting the Nexthink solution components such as Appliance, Web Console, Engine. Focus on administration, operations and maintenance of Nexthink hardware and software
  • Providing input for collector packaging and assist in deployment scenarios
  • Perform ongoing maintenance
  • Check the Appliance health (CPU, Disk & Memory Utilization)
  • Check the connectivity of Engines to Portal on relevant Ports in case of any issues with license/engine/appliance status.
  • Maintaining customer specific EUCA documentation updated
  • Maintenance and creation of Investigations, Campaigns, Services, Alerts, Metrics, Scores & Campaigns etc. on Nexthink Finder
  • Recommending automation candidates and actively supporting EUCA Service Development in the area of development/testing/implementation of new remediation scripts



Secondary Skills

  • ITIL Certification
  • Very good knowledge of MS Windows 7, 8 and 10 platforms’ administration
  • Knowledge of Active Directory 2008 and 2012
  • Understanding of GPO configuration and management
  • Experience with troubleshooting, diagnosing and fixing OS and AD related issues
  • Understanding of TCP/IP networking
  • Understanding of DNS, DHCP services
  • Strong analytical skills
  • Experience with analyzing system logs, events, and monitoring alerts
  • Experience with diagnosing, resolving, and delivering root cause analysis for automatic alerts, issues and incidents
  • Experience with identifying & investigating reoccurring issues and working with responsible support groups on addressing them (e.g. Network, SCCM, Security, Service Desk, Onsite Support)
  • Knowledge of ITIL Processes
  • Capability to understand and write technical documentation
  • Experience with administration & troubleshooting of Microsoft System Center Suite applications and tools, especially SCCM would be considered as an advantage
  • Knowledge of PKI and PowerShell scripting will be highly appreciated

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