Nexthink

4 weeks ago

Pune, India Tata Consultancy Services Full time
Primary Skills
Proactive Hardware & Software solving problems on End User Devices
Analysis of trends and recording current health status of End User Devices
Identification where and when the issue occurred and how many users are impacted
Analysis of the events in timeline to identify root causes of issues very quickly
Cooperation with various technical teams on root cause analyses and remediation plans
Resolution of issues discovered.
Documentation of findings and recommendations
Reporting
Supporting & troubleshooting the Nexthink solution components such as Appliance, Web Console, Engine. Focus on administration, operations and maintenance of Nexthink hardware and software
Providing input for collector packaging and assist in deployment scenarios
Perform ongoing maintenance
Check the Appliance health (CPU, Disk & Memory Utilization)
Check the connectivity of Engines to Portal on relevant Ports in case of any issues with license/engine/appliance status.
Maintaining customer specific EUCA documentation updated
Maintenance and creation of Investigations, Campaigns, Services, Alerts, Metrics, Scores & Campaigns etc. on Nexthink Finder
Recommending automation candidates and actively supporting EUCA Service Development in the area of development/testing/implementation of new remediation scripts
Secondary Skills
ITIL Certification
Very good knowledge of MS Windows 7, 8 and 10 platforms’ administration
Knowledge of Active Directory 2008 and 2012
Understanding of GPO configuration and management
Experience with troubleshooting, diagnosing and fixing OS and AD related issues
Understanding of TCP/IP networking
Understanding of DNS, DHCP services
Strong analytical skills
Experience with analyzing system logs, events, and monitoring alerts
Experience with diagnosing, resolving, and delivering root cause analysis for automatic alerts, issues and incidents
Experience with identifying & investigating reoccurring issues and working with responsible support groups on addressing them (e.g. Network, SCCM, Security, Service Desk, Onsite Support)
Knowledge of ITIL Processes
Capability to understand and write technical documentation
Experience with administration & troubleshooting of Microsoft System Center Suite applications and tools, especially SCCM would be considered as an advantage
Knowledge of PKI and PowerShell scripting will be highly appreciated

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