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Team Leader-Casa Sales

2 months ago

delhi, India Quess Corp Limited Full time

Job DescriptionArea Leadership
- Develop and implement area strategies to drive digital adoption in alignment with national goals.
- Set performance targets for the area and ensure alignment with the bank’s digital business.objectives.
- Lead, mentor, and support area Team Leaders and Digital Banking Champions. Program Implementation
- Oversee the execution of digital adoption programs and campaigns within the area.
- Ensure effective resource deployment to maximize customer onboarding and digital product usage.
- Monitor and assess program performance, making necessary adjustments for improvement. Team Management
- Manage an area team, including Team Leaders and Digital Banking Champions.
- Foster a collaborative and high-performance culture within the team.
- Provide ongoing training, support, and development opportunities to enhance team skills and capabilities. Stakeholder Collaboration
- Work closely with internal and external stakeholders to ensure successful implementation of digital adoption strategies.
- Maintain strong relationships with local bank branches, area offices, and the national headquarters of Indian Bank
- Represent the area in meetings and conferences, providing updates and insights on area performance.Performance Tracking
- Track and report on key performance indicators (KPIs) related to digital adoption in the area.
- Analyze data to identify trends, areas for improvement, and success stories.
- Ensure compliance with regulatory requirements and internal policies. Customer Focus
- Advocate for a customer centric approach in all area digital adoption activities.
- Address customer feedback and issues promptly to enhance service quality.
- Implement innovative solutions to improve the customer experience with digital products. Innovation and Improvement
- Identify and implement new technologies and processes to enhance digital adoption in the area.
- Stay updated on industry trends and best practices to keep the area competitive.
- Drive continuous improvement initiatives to optimize efficiency and effectiveness. Financial Oversight
- Assist in preparing and managing the area budget for digital adoption services.
- Monitor expenditures to ensure alignment with financial goals and constraints.
- Identify cost saving opportunities without compromising service quality.Himanshi Groverhimanshi.grover@quesscorp.com