Product Relationship Manager

1 day ago

agra, India beBeeExperience Full time

Customer Experience SpecialistWe are seeking a seasoned professional to lead the product-related aspects of our renewals business. As a Customer Experience Specialist, you will be responsible for managing and growing key customer relationships.Responsibilities:Develop strategic plans to drive high renewal rates and minimize attrition.Build and maintain strong relationships with existing customers, serving as their primary point of contact for product-related discussions.Engage proactively with customers to understand their evolving business needs, challenges, and future objectives.Onboard and nurture new and existing customers by providing relevant assets and communications, and setting up regular health checks and meetings.Conduct business reviews to demonstrate value and identify opportunities for upselling and cross-selling.Collaborate with the management team to develop account plans and strategies.Work together with stakeholders to negotiate renewal terms and pricing in alignment with customer expectations.Stay informed about industry trends and customer feedback to provide input into product development initiatives.

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