Credence HR Services | Sr. Manager || Insurance Operations || PAN India | hyderabad

2 weeks ago


hyderabad, India Credence HR Services Full time

Location: PAN India

Shifts: US


Desired Candidate Profile:

  • A minimum of 12 years of experience, with expertise in P&C, L&A, Healthcare, or General Insurance.
  • Proven track record in managing complex service delivery and multi-disciplinary projects, preferably within the Insurance domain , with extensive experience leading teams of minimum 150 FTEs .
  • Skilled in defining, executing, and delivering projects on time and within budget, while managing multiple stakeholders.
  • Demonstrated ability to thrive in a fast-paced, evolving environment and manage transitions from strategic assessment to operational setup with seamless execution.
  • Experience in developing contingency plans for staffing changes and managing FTE levels in alignment with budget requirements and organizational direction.
  • Possesses flexibility to work in US shifts as needed.


Role Summary:

  • Lead a business unit, driving team performance to meet service levels, accuracy, and quality standards. Responsible for managing, mentoring, and developing claim personnel to ensure high productivity and effective problem-solving.
  • Oversee strategy execution, tracking KPIs, leading transformation initiatives, and fostering strong customer relationships to drive satisfaction, retention, and revenue growth.
  • Proactive risk identification and alignment with customer goals while maintaining operational excellence.


For further information, reach out to us at



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