Customer Support Associate

4 days ago


anand, India beBeeCustomerSupport Full time

Job OverviewWe are seeking a skilled professional to join our team as a Customer Support Associate. In this role, you will be responsible for providing exceptional customer service through Zendesk, processing orders, and managing service tickets.Your key responsibilities will include:Handling customer queries in a timely and efficient mannerReviewing engineering drawings and maintaining order detailsPreparing reports and working with internal teamsRequired Skills and QualificationsTo be successful in this role, you will need to possess the following skills and qualifications:Strong technical understanding and problem-solving skillsExcellent customer service experience and communication skillsProficiency in MS Office 365, Adobe Acrobat, OCR tools, and VisioBachelor's degree in Mechanical Engineering or a related fieldHands-on experience in product design and CAD toolsWhat We OfferIn addition to a competitive salary and benefits package, we offer a dynamic and supportive work environment that fosters growth and development. You will have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer service.About UsWe are a forward-thinking organization committed to innovation and excellence. Our mission is to provide industry-leading products and services that exceed our customers' expectations.



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