Customer Support Specialist

5 days ago


anand, India beBeeCustomer Full time

Job Title: Customer Service LiaisonThe role of a Customer Service Liaison is crucial in ensuring that customers receive excellent support and experience. As a liaison, you will be responsible for handling customer inquiries, resolving issues, and providing accurate information regarding our products and services.Our ideal candidate possesses strong communication skills, both verbal and written. You should have the ability to multitask, prioritize tasks effectively, and manage time wisely. Proficiency in CRM tools such as Salesforce, Zendesk, or Freshdesk is also desirable.As a key member of our team, you will play a vital role in maintaining high levels of customer satisfaction and loyalty. If you are passionate about delivering exceptional service and possess a positive attitude, we encourage you to apply for this exciting opportunity.Key Responsibilities:Respond to customer inquiries via phone, email, or chat in a timely manner.Provide accurate information regarding our products, services, and policies.Handle customer complaints and provide appropriate solutions.Required Skills & Qualifications:High school diploma or equivalent; associate degree preferred.Strong communication skills (verbal & written).Ability to multitask, prioritize, and manage time effectively.Basic computer skills; familiarity with CRM tools.Positive attitude and customer-focused mindset.



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