Technical Support Specialist
23 hours ago
Technical Support SpecialistThe Technical Support Specialist plays a vital role in providing technical assistance to users via various channels. They will be responsible for monitoring tools, diagnosing and resolving incidents, escalating unresolved issues, logging incidents, tracking tickets, maintaining documentation, contributing to the knowledge base, identifying recurring issues, ensuring SLA compliance, and participating in continuous improvement initiatives.Provide technical assistance to users via phone, email, chat, or ticketing system as first response.Supervise monitoring tools to ensure prompt incident detection and resolution.Diagnose and resolve incidents, requests or inquiries with precision and speed.Elevate unresolved incidents to higher support levels following established escalation protocols.Log all incidents, service requests, and actions in the ITSM system (e.g., ServiceNow, Jira Service Management).Track and follow up on open tickets until resolution and closure to ensure customer satisfaction.Maintain accurate documentation of incidents, troubleshooting steps, and known errors to facilitate knowledge sharing.Contribute to the development and maintenance of the knowledge base and standard operating procedures.Identify recurring issues and propose preventive solutions to minimize downtime and optimize business operations.Pursue SLA compliance and high-quality service delivery through effective communication and collaboration.Participate in ongoing training and professional development initiatives to stay updated on industry trends and best practices.This position requires strong analytical, problem-solving, and communication skills. The ideal candidate will have experience in technical support, IT service management, or a related field, with a strong passion for delivering exceptional customer experiences.Key Skills and Qualifications:Technical expertise in computer systems, software applications, and network infrastructure.Excellent communication and interpersonal skills to effectively engage with customers and colleagues.Strong analytical and problem-solving skills to diagnose and resolve complex technical issues.Ability to work in a fast-paced environment with multiple priorities and deadlines.Familiarity with IT service management tools and processes.Continuous learning mindset to stay updated on industry trends and best practices.Benefits:Competitive salary and benefits package.Opportunities for professional growth and development.Collaborative and dynamic work environment.Recognition and rewards for outstanding performance.Join Our Team:We are an equal opportunities employer committed to diversity and inclusion.We offer flexible working arrangements to support work-life balance.We provide ongoing training and professional development opportunities.
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Technical Support Specialist
5 days ago
anand, India beBeeHelpDesk Full timeTechnical Support SpecialistThe Technical Support Specialist will provide expert technical assistance to users via multiple communication channels as the first point of contact.Utilize monitoring tools to proactively address user issuesDiagnose and resolve complex technical incidents, requests or inquiries with a high degree of accuracy.Elevate unresolved...
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Technical Specialist
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anand, India beBeeDeveloper Full timeWe're looking for an experienced professional to join our virtual Workday Acceleration Center (WAC) in India, as an extension to the US Workday Delivery team. This role involves close collaboration with HR, Finance, and other teams to translate business requirements into scalable, secure, and efficient technical solutions within the Workday...
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anand, India beBeeSupport Full timeJob Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support organization, you will play a crucial role in delivering exceptional customer experiences.Key Responsibilities:Provide timely and effective technical support to customers via multiple channels.Collaborate with...
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Technical Support Specialist
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Anand, India People Prime Worldwide Full timeAbout company:Our is Client is a largest Top 5 Software giant in India, with over 11.3 USD billion dollars revenue, Global work force 2,40,000 employees, It delivers end-to-end technology, consulting, and business process services to clients across the globe, Presence: 60+ countries and Publicly traded company NSE & BSE (India), NYSE (USA). · Job Title:...
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Technical Support Specialist
2 weeks ago
Anand, India People Prime Worldwide Full timeAbout company:Our is Client is a largest Top 5 Software giant in India, with over 11.3 USD billion dollars revenue, Global work force 2,40,000 employees, It delivers end-to-end technology, consulting, and business process services to clients across the globe, Presence: 60+ countries and Publicly traded company NSE & BSE (India), NYSE (USA). · Job Title:...
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Support Specialist for Enterprise Software
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anand, India beBeeBusinessCentral Full timeBusiness Central Support Specialist RoleWe are seeking a highly skilled Business Central Support Specialist to join our team. The ideal candidate will have hands-on experience with Microsoft D365 Business Central, excellent problem-solving skills, and a strong understanding of business processes across finance, operations, and supply chain.About the...
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Senior Technical Support Specialist
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anand, India beBeeCustomerSupport Full timeTechnical Support ProfessionalAs a key member of our support team, you will play a crucial role in delivering exceptional customer experiences and driving business growth.We are seeking an experienced Technical Support Professional to join our team. In this role, you will be responsible for providing advanced technical support and product expertise to our...
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D365 BC Technical Support Position
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anand, India beBeeTechnical Full timeBusiness Central Technical Support SpecialistWe are seeking a highly skilled Business Central Technical Support Specialist to join our team. This individual will provide technical support for Business Central users, diagnose and resolve system issues, and collaborate with functional consultants, developers, and business users to test and deploy solutions.Job...
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anand, India beBeeExpertise Full timeJob Title: Technical Support SpecialistOracle E-Business Suite (EBS) solutions require professionals to provide top-notch technical assistance and support.The role involves troubleshooting complex issues across various modules, including Supply Chain and Manufacturing domains. To succeed in this position, one must possess excellent analytical and...
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Advanced Technical Support Specialist
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anand, India beBeeCustomerFocussed Full timeJob OverviewWe are seeking a highly skilled professional to join our team as a Senior Technical Support Engineer.This role involves providing advanced support and product expertise to our largest customers, driving agreement and improvement across product and operations teams.The ideal candidate will have extensive experience in Java support, software...
