Senior Technical Support Specialist

2 days ago

anand, India beBeeCustomerSupport Full time

Technical Support ProfessionalAs a key member of our support team, you will play a crucial role in delivering exceptional customer experiences and driving business growth.We are seeking an experienced Technical Support Professional to join our team. In this role, you will be responsible for providing advanced technical support and product expertise to our customers, leveraging your knowledge and skills to resolve complex issues and improve overall customer satisfaction.The ideal candidate will have a strong background in Java support, software services, and system administration, with experience working with operating systems (e.g. Linux, OS X, and Windows) and Atlassian products. You will also possess excellent communication and problem-solving skills, with the ability to effectively communicate technical details to non-technical stakeholders.ResponsibilitiesProvide advanced technical support and product expertise to customers via phone, email, and chat channelsIdentify and troubleshoot complex technical issues, collaborating with internal teams as neededDevelop and maintain in-depth knowledge of Atlassian products and associated technologiesStay up-to-date with industry trends and emerging technologies, applying this knowledge to drive process improvements and optimize customer outcomesPrioritize and manage multiple customer requests simultaneously, ensuring timely resolution and high-quality service deliveryRequirementsBachelor's degree in Computer Science, Information Technology, or related field8+ years of experience in Java support, software services, and system administrationExcellent communication and problem-solving skillsStrong analytical and troubleshooting abilitiesIn-depth knowledge of Atlassian products and associated technologiesExperience working with operating systems (e.g. Linux, OS X, and Windows)Familiarity with network technologies (e.g. proxies, load balancers, LDAP, Active Directory, SSL)Understanding of application server technologies (e.g. Tomcat, Apache, WebSphere, JBoss)Experience with SQL databasesAbility to work effectively in a fast-paced, dynamic environmentBenefitsWe offer a comprehensive benefits package, including:Competitive salary and bonus structureComprehensive health insurance coverageFlexible paid time off policyProfessional development opportunitiesAccess to cutting-edge technology and training resourcesTo succeed in this role, you must possess a strong passion for delivering exceptional customer experiences and driving business growth. If you are a motivated and detail-oriented individual with a desire to make a meaningful impact, we encourage you to apply.

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