Technical Support Specialist
5 days ago
Technical Support SpecialistThe Technical Support Specialist will provide expert technical assistance to users via multiple communication channels as the first point of contact.Utilize monitoring tools to proactively address user issuesDiagnose and resolve complex technical incidents, requests or inquiries with a high degree of accuracy.Elevate unresolved incidents to higher support levels in accordance with established escalation protocols.Document all technical interactions, service requests, and actions in an IT Service Management system.Track and follow up on open tickets until resolution and closure ensuring timely completion.Develop accurate and detailed documentation of technical issues, troubleshooting steps, and known errors.Contribute to the growth and maintenance of a comprehensive knowledge base and standard operating procedures.Identify recurring technical issues and propose preventative solutions to minimize future occurrences.Guarantee compliance with SLA requirements and deliver high-quality technical support services.Participate in ongoing training and development initiatives to enhance technical skills and optimize IT service delivery.Requirements:Superior communication and customer service skills with a strong emphasis on empathy and problem-solving.Exceptional analytical thinking and problem-solving abilities.Ability to thrive in a fast-paced environment while managing multiple tasks simultaneously.Collaborative mindset with a focus on teamwork and partnership with other support levels.Attention to detail and accuracy in documenting technical interactions and resolutions.Willingness to continuously learn and grow within the field of IT infrastructure and service management.Relevant education and experience, such as a vocational training or Bachelor's Degree in Computer Science, Information Systems, or related field.Familiarity with ticketing systems, preferably Jira Service Desk.Minimum 2-3 years of experience in a similar role.
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Technical Support Specialist
24 hours ago
anand, India beBeeHelpdesk Full timeTechnical Support SpecialistThe Technical Support Specialist plays a vital role in providing technical assistance to users via various channels. They will be responsible for monitoring tools, diagnosing and resolving incidents, escalating unresolved issues, logging incidents, tracking tickets, maintaining documentation, contributing to the knowledge base,...
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Technical Specialist
22 hours ago
anand, India beBeeDeveloper Full timeWe're looking for an experienced professional to join our virtual Workday Acceleration Center (WAC) in India, as an extension to the US Workday Delivery team. This role involves close collaboration with HR, Finance, and other teams to translate business requirements into scalable, secure, and efficient technical solutions within the Workday...
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anand, India beBeeSupport Full timeJob Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support organization, you will play a crucial role in delivering exceptional customer experiences.Key Responsibilities:Provide timely and effective technical support to customers via multiple channels.Collaborate with...
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Technical Support Specialist
2 weeks ago
Anand, India People Prime Worldwide Full timeAbout company:Our is Client is a largest Top 5 Software giant in India, with over 11.3 USD billion dollars revenue, Global work force 2,40,000 employees, It delivers end-to-end technology, consulting, and business process services to clients across the globe, Presence: 60+ countries and Publicly traded company NSE & BSE (India), NYSE (USA). · Job Title:...
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Technical Support Specialist
2 weeks ago
Anand, India People Prime Worldwide Full timeAbout company:Our is Client is a largest Top 5 Software giant in India, with over 11.3 USD billion dollars revenue, Global work force 2,40,000 employees, It delivers end-to-end technology, consulting, and business process services to clients across the globe, Presence: 60+ countries and Publicly traded company NSE & BSE (India), NYSE (USA). · Job Title:...
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Support Specialist for Enterprise Software
5 days ago
anand, India beBeeBusinessCentral Full timeBusiness Central Support Specialist RoleWe are seeking a highly skilled Business Central Support Specialist to join our team. The ideal candidate will have hands-on experience with Microsoft D365 Business Central, excellent problem-solving skills, and a strong understanding of business processes across finance, operations, and supply chain.About the...
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Senior Technical Support Specialist
20 hours ago
anand, India beBeeCustomerSupport Full timeTechnical Support ProfessionalAs a key member of our support team, you will play a crucial role in delivering exceptional customer experiences and driving business growth.We are seeking an experienced Technical Support Professional to join our team. In this role, you will be responsible for providing advanced technical support and product expertise to our...
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D365 BC Technical Support Position
3 days ago
anand, India beBeeTechnical Full timeBusiness Central Technical Support SpecialistWe are seeking a highly skilled Business Central Technical Support Specialist to join our team. This individual will provide technical support for Business Central users, diagnose and resolve system issues, and collaborate with functional consultants, developers, and business users to test and deploy solutions.Job...
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Senior Technical Support Specialist
19 hours ago
anand, India beBeeExpertise Full timeJob Title: Technical Support SpecialistOracle E-Business Suite (EBS) solutions require professionals to provide top-notch technical assistance and support.The role involves troubleshooting complex issues across various modules, including Supply Chain and Manufacturing domains. To succeed in this position, one must possess excellent analytical and...
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Advanced Technical Support Specialist
5 days ago
anand, India beBeeCustomerFocussed Full timeJob OverviewWe are seeking a highly skilled professional to join our team as a Senior Technical Support Engineer.This role involves providing advanced support and product expertise to our largest customers, driving agreement and improvement across product and operations teams.The ideal candidate will have extensive experience in Java support, software...
