Customer Experience Specialist

7 days ago

anand, India beBeeCommunication Full time

Job Title:A successful candidate for the Customer Service Representative role will possess excellent communication skills and a customer-focused mindset.The ideal candidate will be responsible for providing top-notch customer support by answering inquiries, resolving issues, and ensuring a positive customer experience.This involves communication via phone, email, chat, or in-person, and requires strong problem-solving skills and professionalism.Respond to customer inquiries via phone, email, or chat in a timely manner.Provide accurate information regarding products, services, and policies.Handle customer complaints and provide appropriate solutions.Identify customer needs and provide the best possible resolution.Escalate complex issues to supervisors or technical teams when necessary.Follow up with customers to ensure issues are fully resolved.Maintain detailed records of customer interactions in CRM systems.Update customer accounts and process orders, returns, or requests.Generate daily/weekly reports as needed.Stay updated on company products, services, and new launches.Understand and communicate company policies clearly to customers.Coordinate with sales, operations, and technical teams to resolve customer issues.Participate in team meetings, training, and performance reviews.Requirements:High school diploma or equivalent; associate degree preferred.Strong communication skills (verbal & written).Ability to multitask, prioritize, and manage time effectively.Basic computer skills; familiarity with CRM tools.Positive attitude and customer-focused mindset.

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    anand, India beBeeSolution Full time

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    anand, India beBeeSupport Full time

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    anand, India beBeeCustomerService Full time

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    Anand, India Flowace.ai Full time

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    anand, India beBeeCustomer Full time

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    anand, India beBeeHospitality Full time

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