Customer Experience Ambassador

1 day ago


anand, India beBeeResolution Full time

Customer Service Representative Job DescriptionThis role involves providing excellent customer support by answering inquiries, resolving issues, and ensuring a positive customer experience via phone, email, chat, or in-person. Strong problem-solving skills and professionalism are required.Respond to customer inquiries via phone, email, or chat in a timely manner.Provide accurate information regarding products, services, and policies.Handle customer complaints and provide appropriate solutions.Identify customer needs and provide the best possible resolution.Escalate complex issues to supervisors or technical teams when necessary.Follow up with customers to ensure issues are fully resolved.Maintain detailed records of customer interactions in CRM systems.Update customer accounts and process orders, returns, or requests.Generate daily/weekly reports as needed.Stay updated on company products, services, and new launches.Understand and communicate company policies clearly to customers.Coordinate with sales, operations, and technical teams to resolve customer issues.Participate in team meetings, training, and performance reviews.



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