Cluster Business Manager

1 day ago

hyderabad, India Mahindra & Mahindra Limited Full time

Responsibilities & Key Deliverables The CBM-S exists to deliver thru his Area Sales Managers (ASM), (a) Targeted Market Share and Volumes (b) Customer Satisfaction and (c) Revenue for the Company and profitability for the Dealers. Execute SCV Strategy for the Region to ensure a concrete path towards achievement of the targeted volume and market share. Identify Model-wise and Geography-wise opportunities in the cluster through customer segmentation . Create cluster level strategy for the specific cluster and get it reviewed and signed off from the Regional Business Head (RBH) Execute the micro-level strategy through the TSMs. Along with the RBH, assign Targets for each Model to TSMs based on the potential of their geographies and the strategy . Ensure Customer satisfaction through the adherence of proper sales process. Drive the finances of the cluster through development of alternate financiers, promotion of finance option purchased from dealership, sale of accessories and shield through showroom etc. Ensure manpower adequacy and quality in the dealerships . Accompany TSMs to coach them on-the-job to develop their capability - review the Enquiry/ Booking/ Retail Pipeline for the dealerships. Appoint and liaise with Local Marketing Agencies to conduct Company-funded Activities across Cluster-geography. Maintain good connect with Regional Sales Managers of Key Financiers for CV-Finance and large Brokers of Used Commercial Vehicles Education Qualification MBA; Bachelors of Technology; Bachelor of Engineering

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