Team Leader
2 months ago
We are seeking a dynamic Team Leader (CRM) to join our team in the real estate sector. The ideal candidate will be responsible for nurturing client relationships, enhancing customer satisfaction, and driving retention strategies. This role requires a proactive approach to understanding client needs, providing solutions, and ensuring an exceptional experience throughout the property buying, selling, or leasing process.
Key Responsibilities:
- Client Relationship Management: Build and maintain strong relationships with clients, understanding their needs and preferences to deliver tailored solutions.
- Communication: Act as the primary point of contact for clients, ensuring timely and effective communication regarding properties, market trends, and services.
- Customer Feedback: Gather and analyze client feedback to identify areas for improvement and enhance overall service delivery.
- Sales Support: Collaborate with the sales team to identify opportunities for cross-selling and upselling services to existing clients.
- Market Analysis: Stay informed about market trends, property listings, and competitive landscape to provide valuable insights to clients.
- Conflict Resolution: Address any client concerns or issues promptly and professionally, ensuring a positive resolution.
- Reporting: Maintain accurate records of client interactions and outcomes, preparing regular reports on customer satisfaction and engagement metrics.
- Team Collaboration: Work closely with marketing, sales, and operational teams to align strategies and improve the overall client experience.
Qualifications:
- Bachelor’s degree in Business, Marketing, Real Estate, or a related field.
- Proven experience in customer relationship management, preferably within the real estate industry.
- Strong communication and interpersonal skills.
- Excellent problem-solving abilities and a customer-centric mindset.
- Proficient in CRM software and Microsoft Office Suite.
- Knowledge of real estate markets and trends is a plus.
- Ability to work independently and as part of a team.
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