Team Leader
6 months ago
Position: Team Leader
Experience: 3-5 Years
Notice Period: Immediate -15 Days
Responsible for staff retention with in team
Coordination between Manger and Team Members
Handle a team of Associates
Manage team performance on SLAs & KRA
Control shrinkage, attrition, etc.
Manage day to day floor activities
Analyze, maintain daily, weekly and monthly team performance reports
Conducting periodic team meetings & attend review meetings
Currently working as TL for Outbound
Excellent understanding of call center metrics
Good communication skills
Education: Graduate in any Stream, Master’s Degree added advantage
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2 months ago
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