Pacific Foods | Administrative Assistant

3 weeks ago

ghaziabad, India Pacific Foods Full time

Job Responsibilities:

Client Support and Relationship Management

  • Serve as the primary point of contact for clients, addressing inquiries and concerns promptly.
  • Build and maintain strong client relationships to foster long-term partnerships.
  • Understand client needs and provide solutions tailored to their requirements.

Order and Logistics Coordination

  • Assist clients with order placement, tracking, and ensuring timely delivery.
  • Coordinate with internal teams (e.g., production, logistics, and quality control) to meet client expectations.
  • Provide updates on shipment status, customs clearance, and delivery schedules.

Documentation and Compliance

  • Manage documentation related to exports, including invoices, bills of lading, certificates of origin, and product certifications.
  • Ensure compliance with international food safety standards and regulatory requirements for exporting to different countries.

Product and Industry Knowledge

  • Maintain in-depth knowledge of our product range (organic spices, oils, peanut butter, etc.) to assist clients effectively.
  • Educate clients on product specifications, private labeling options, and packaging details.

Problem Resolution

  • Handle client complaints with professionalism and work towards timely resolution.
  • Coordinate with suppliers and internal teams to resolve quality or delivery issues.

Feedback and Reporting

  • Collect and report client feedback to help improve services and products.
  • Prepare regular reports on client interactions, complaints, and satisfaction levels.

Skills and Qualifications:

Essential

  • Bachelor’s degree in Business Administration, International Trade, or related fields.
  • 2+ years of experience in a client service role, preferably in the food or export industry.
  • Strong communication and interpersonal skills.
  • Proficiency in Microsoft Office and CRM tools.
  • Knowledge of international shipping and customs procedures.


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