Receptionist

4 days ago

Chennai, Tamil Nadu, India ADRO Hearing Aid Centre Full time

An exciting opportunity has become available for a Customer Care Representative who is willing to take additional responsibilities to join our dynamic team on a permanent basis in Chennai.

Let's Talk About Responsibilities

  • Positively greet clients, attend to all counter and telephone enquiries, confirmation of appointments
  • Liaising extensively with our clients comprising children, young adults, children with additional needs, complex needs adults, clients with multicultural backgrounds
  • Reception and general administration duties includes booking client appointments, processing claims, data entry, preparing customer invoice and maintaining payment records
  • Proactively identify client needs and offer technical advice on hearing aid devices and services repairs (training will be provided to the right candidate)
  • Guide patients to specific treatment locations within the clinic. Inform patients about clinical procedures and any advanced preparations if required
  • Minor hearing aid repairs, accurate checking and management of the repairs (training will be provided to the right candidate)
  • Assisting clinicians to manage their appointments and clinical services to our clients
  • Carryout electronic payments and daily settlement activities using company software
  • Administrative duties including monthly reports and checks

Let's Talk About Qualifications And Experience

  • Any previous experience in providing exceptional, friendly and client centred customer service will be an added advantage
  • Any previous experience in medical billing will be an added advantage not mandatory though
  • Intermediate/advanced level computer literacy with intermediate/advanced skills in Microsoft Office (word/power point/outlook)
  • Good interpersonal and communication skills (written and oral) with the ability to care for people
  • Able to work both independently and as part of a team, with a flexible and self-motivated approach to work and the ability to accept responsibility and take ownership to achieve outcomes
  • All graduates are welcome to apply for the full time role

Starting pay scale: INR 15,000 – 20,000 per month (based on experience) + Bonuses

About Us:

Denoc & Adro group are one of the pioneers in hearing care based in Chennai, India. We understand the importance of hearing in one's life and are driven with an ambition to provide affordable and expert solutions for the hearing impaired. With our 2 decades of expertise in the industry we bring in array of cutting edge solutions for hearing loss.    

We are dedicated to enhancing hearing health across India by working with the latest technology. At the workplace, we focus on creating a diverse and inclusive culture, encouraging individual expression and thriving on the innovative ideas generated. If this sounds like the workplace for you, apply now

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