Conversation Designer

1 month ago

india Recro Full time

We are hiring

Location - Remote but Office is in Bangalore

Designation- Conversation Designer


Job Profile:

Recro is looking for an enthusiastic, self-motivated, hands-on Conversational Designer to help kickstart the offshore conversational design team for our partner. Candidates must be responsible for designing the user experience of a virtual assistant. They ensure that the virtual assistant is conversationally engaging, impactful for the end-user, and matches the voice of the brand. Experience with a fast-paced India/US product start-up or a product engineering/design company who is capable of making user-centric design, having knowledge of NLP & customer journeys is desired. Applicants must have a passion for AI, be highly motivated and organized, able to work as part of a team, and also possess the ability to work collaboratively in a dynamic environment.


Roles and Responsibilities:


  • Design effective, innovative, and delightful conversational experiences using user-centric design methodologies
  • Work with major enterprise brands to understand their business goals, their customer personas and intents to define an automation roadmap
  • Research and analyze intents and the associated customer journeys. Evaluate when bots are appropriate and in what form
  • Create bot design documents, including bot personas, example dialogs, conversation flow diagrams, error handling patterns
  • Define the intent portfolio for natural language understanding and how it maps in to conversation designs
  • Review customer transcripts to identify gaps in the conversation design; modify design patterns to bridge those gaps
  • Write copy suitable for automated conversations in the messaging medium
  • Interpret bot performance metrics to hypothesize where design changes can be made and tested to drive specific goals
  • Review and give feedback on designs from peers, including mentoring colleagues who may or may not be designers
  • Create and evangelize conversation design best practice standards, reusable design patterns and processes
  • Should be comfortable in a client-facing role, advising customers and evangelizing non-design team members on conversation design best practices, processes, and reusable patterns.
  • Demonstrate effective verbal and written communication to internal executives, C-level clients, partners, and team members


Skills Requirements: To be successful in this role, you should possess:


  • Bachelor’s Degree with experience in design, human-computer interaction (HCI), or equivalent professional experience
  • At least 3 year prior experience in bot strategy, conversation design, and AI optimization.
  • We consider diverse backgrounds - prior UX Content Strategy, Information Architecture, or UX Writing experience
  • Strong prioritization skills.
  • Excellent mastery of verbal and written english language.
  • Knowledge of Natural Language Understanding technologies and platforms such as Dialog Flow, Watson, LUIS, etc. and how it impacts conversation designs
  • Knowledge of messaging channels such as web messaging, SMS, Whatsapp, etc. and what the advantages and disadvantages are of each
  • Contact center and/or customer service experience a plus

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