Software Support Specialist

6 days ago

salem, India beBeeTechnical Full time

Job OverviewYou will work closely with Client Success and support them by providing Tier-2 client support for software technical issues. You will also work with the Engineering department to debug and resolve these issues.Provide technical support to internal and external users including customer service teams as well as clients and partners.Communicate and coordinate feedback and inputs to the development team.Assist QA lead with QA activities.Troubleshoot technical issues with minimal support from the development team.Speak to internal and external customers to quickly get to the root of their problem.Propose workarounds to customers when the fix will take time to be released.Provide timely and accurate customer feedback.Follow up with clients to ensure the problem is resolved.Support the roll-out of new applications.Provide support in the form of procedural documentation.Manage multiple cases at one time.Test and evaluate new releases.Required Skills and QualificationsBachelor's degree in computer science or information technology.Work during US hours (9 am to 6 pm central time).3 to 5 years of experience with tech support for a web-based business application along with a mobile interface.Working knowledge of Linux, Java, JavaScript, MySQL, AWS.Proficiency in browser-based debugging, JSON format, REST APIs, database queries, and logs.Experience with remote desktop applications and help desk software.Experience in ticket management tools like Clickup, Jira, Trello etc.Experience in texting and communication-based applications is a plus.Certifications in Linux, Java, web development, AWS are desirable but not required.Experience in using AI tools for day-to-day tasks.Have a development mindset to quickly scale into a developer with minimal training.Attention to detail and good problem-solving skills.Excellent interpersonal skills.Good written and verbal communication.About the CompanyWe are a fast-growing company that uses personalized texting services. We have won awards from Gartner, Sourceforge, SoftwareSuggest and others.

  • Principal Software Support Specialist

    2 days ago

    salem, India beBeeTechnical Full time

    Senior Technical Support EngineerThis is a high-level support role that requires expertise in technical solutions and software services. As a Senior Technical Support Engineer, you will be responsible for providing advanced support to large customers, working with other team members globally to improve support capabilities and quality.Key...

  • Technical Support Specialist

    6 days ago

    salem, India beBeeSupport Full time

    Job Title:Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our organization. As a Technical Support Specialist, you will be responsible for providing technical assistance to users via phone, email, chat, or ticketing system as first response.Key Responsibilities include:Provide technical assistance to users via phone,...

  • Senior Software Development Specialist

    6 days ago

    salem, India beBeeBackend Full time

    Job OverviewWe are seeking a skilled Software Craftsmanship Specialist to lead the design, development, and maintenance of robust web applications.

  • Home Support Specialist

    6 days ago

    salem, India beBeeSupport Full time

    Job Opportunity:We are seeking world-class customer support specialists to deliver exceptional service from home.This is a contract position ideal for professionals fluent in English, comfortable working night shifts, and capable of delivering high-quality support.Key Responsibilities:Provide clear, polite, and accurate information to customersTroubleshoot...

  • Operational Support Specialist

    2 days ago

    salem, India beBeeOperational Full time

    Operational Support SpecialistAs an Operational Support Specialist, you will be responsible for overseeing quality across multiple projects simultaneously.Utilize Excel/Google Sheets extensively for data validation, tracking, and reporting.Maintain effective communication with internal teams and external stakeholders.Take ownership of end-to-end project...

  • Customer Support Specialist

    2 days ago

    salem, India beBeeSupport Full time

    About the RoleWe are looking for a highly skilled Customer Support Specialist to join our team. As a key member of our support staff, you will be responsible for managing customer conversations across tickets, chats and calls with care and precision.This is not a pure communication role. You will be responsible for the resolution, not just the response....

  • Software Quality Assurance Specialist

    6 days ago

    salem, India beBeeSoftwareQuality Full time

    Job SummaryWe're seeking a seasoned Software Quality Assurance Specialist to drive projects from inception to post-delivery support.Key Responsibilities:Develop and execute comprehensive project plans, encompassing high-level design, detailed implementation, and post-sales support.Ensure compliance with internal and external regulations, standards, and...

  • IT Support Specialist

    6 days ago

    salem, India beBeeServiceDesk Full time

    Job OverviewThe Service Desk plays a crucial role as the primary point of contact for end users, handling queries via phone, chat, and self-service tickets.They identify and escalate tickets for remediation, triage them to relevant teams, and provide regular updates and follow-ups on ticket progress.Manage complex technical tasks effectively.Prior experience...

  • Cloud Infrastructure Support Specialist

    2 days ago

    salem, India beBeecloud Full time

    Job Title: Cloud Infrastructure Support SpecialistThis role involves providing proactive monitoring of customer Azure infrastructure to ensure optimal performance and availability.The successful candidate will be responsible for handling incidents and tickets in a timely manner, while also attending customer calls to address their concerns.Additionally, the...

  • French Language Support Specialist

    6 days ago

    salem, India beBeeSupport Full time

    Job SummaryWe are seeking a skilled French Language Support Specialist to join our team. This is an exciting opportunity for individuals who enjoy communicating with customers in French and resolving issues efficiently.The ideal candidate will be responsible for delivering exceptional customer service, providing knowledgeable answers to product-related...