Technical Support Specialist

1 day ago


salem, India beBeeSupport Full time

Job Title:Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our organization. As a Technical Support Specialist, you will be responsible for providing technical assistance to users via phone, email, chat, or ticketing system as first response.Key Responsibilities include:Provide technical assistance to users via phone, email, chat, or ticketing system as first response.Supervise monitoring tools and diagnose and resolve incidents, requests or inquiries.Evaluate and escalate unresolved incidents to higher support levels following escalation protocols.Maintain accurate documentation of incidents, troubleshooting steps, and known errors.Required Skills and Qualifications:Excellent communication and customer service skills.Strong problem-solving and analytical thinking.Ability to work under pressure and manage multiple tasks.Desired Qualifications:Teamwork and collaboration with other support levels.High attention to detail and documentation accuracy.Willingness to learn and grow in IT infrastructure and service management.Education:A bachelor's degree in Computer Science, Information Systems, or related field is preferred. Jira Service Desk knowledge is a plus.



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