Customer Support Specialist
3 days ago
About the RoleWe are looking for a highly skilled Customer Support Specialist to join our team. As a key member of our support staff, you will be responsible for managing customer conversations across tickets, chats and calls with care and precision.This is not a pure communication role. You will be responsible for the resolution, not just the response. Think of yourself as the customer's advocate.You'll work closely with product and engineering teams to drive resolution, provide contextual insights and act as the internal advocate. If you're someone who thrives on variety, enjoys ownership, and believes in meaningful impact, this role is for you.Important Requirements:You will be working in a variable shift schedule that rotates quarterly based on business needs.There is no guarantee of a fixed or daytime shift, so flexibility to work across different time slots is essential for this role.This role comes with a variety. Processes evolve, customer issues vary, and adaptability is key.Key Responsibilities:Handle customer queries via support platforms (tickets, live chat and call) with clarity and empathy.Troubleshoot and resolve issues within defined SLAs.Collaborate with team members and other departments to ensure timely resolution.Work closely with account management, onboarding, product and engineering teams to unblock complex cases and ensure delivery on commitments.Stay updated on product features to ensure customers receive the most accurate information.Capture and report customer feedback from tickets, chat, NPS, or other channels.
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salem, India beBeeCustomer Full timeKey Role: Support Operations SpecialistWe are seeking a highly skilled Support & Operations Specialist to handle daily support requests, assist with operational tasks, and ensure seamless customer experience. This role requires excellent communication, organization, and problem-solving skills.Primary Responsibilities:Deliver exceptional customer service via...
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Technical Support Specialist
7 days ago
salem, India beBeeSupport Full timeJob Title:Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our organization. As a Technical Support Specialist, you will be responsible for providing technical assistance to users via phone, email, chat, or ticketing system as first response.Key Responsibilities include:Provide technical assistance to users via phone,...
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Home Support Specialist
6 days ago
salem, India beBeeSupport Full timeJob Opportunity:We are seeking world-class customer support specialists to deliver exceptional service from home.This is a contract position ideal for professionals fluent in English, comfortable working night shifts, and capable of delivering high-quality support.Key Responsibilities:Provide clear, polite, and accurate information to customersTroubleshoot...
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Cloud Infrastructure Support Specialist
3 days ago
salem, India beBeecloud Full timeJob Title: Cloud Infrastructure Support SpecialistThis role involves providing proactive monitoring of customer Azure infrastructure to ensure optimal performance and availability.The successful candidate will be responsible for handling incidents and tickets in a timely manner, while also attending customer calls to address their concerns.Additionally, the...
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French Language Support Specialist
7 days ago
salem, India beBeeSupport Full timeJob SummaryWe are seeking a skilled French Language Support Specialist to join our team. This is an exciting opportunity for individuals who enjoy communicating with customers in French and resolving issues efficiently.The ideal candidate will be responsible for delivering exceptional customer service, providing knowledgeable answers to product-related...
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Oracle Technical Support – Customer Advocate
7 days ago
salem, India beBeeTechnical Full timeJob OpportunityWe are seeking a highly skilled Technical Support Specialist to provide timely and effective support to customers across various Oracle EBS modules.The successful candidate will have proven experience in Oracle EBS R12 Tech Support, especially across multiple modules in Supply Chain and Manufacturing domains.A strong background in SQL /...
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Operational Support Specialist
3 days ago
salem, India beBeeOperational Full timeOperational Support SpecialistAs an Operational Support Specialist, you will be responsible for overseeing quality across multiple projects simultaneously.Utilize Excel/Google Sheets extensively for data validation, tracking, and reporting.Maintain effective communication with internal teams and external stakeholders.Take ownership of end-to-end project...
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Remote Customer Service Representative
3 days ago
salem, India beBeeCustomerSupport Full timeJob Overview:The position of Remote Voice Support Specialist and Email/Non-Voice Support Specialist is a contract opportunity with immediate hiring. The selected professional will work from home, providing exceptional customer service to US-based clients.Handle inbound and outbound customer calls professionally for voice support specialistsDeliver clear,...
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Oracle Technical Support Specialist
9 hours ago
salem, India beBeetechnical Full timeJob Overview:We are seeking a highly skilled Oracle EBS R12 technical support specialist to join our team on a 6-month contract basis.The successful candidate will be responsible for providing technical support across multiple Supply Chain and Manufacturing modules, leveraging their expertise in SQL / PL/SQL, Oracle Forms, and Oracle Reports.Key...
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Full-Time IT Support Specialist
3 days ago
salem, India beBeeSupport Full timeIT Support Specialist JobThis position involves overseeing overseas IT operations, ensuring timely and efficient support to customers.Ticket Management: Record and log incoming tickets in the IT service management system.Queue Monitoring: Monitor and manage the service desk queue in real time.Ticket Routing: Assign tickets to engineers based on skills,...
