IT Support Specialist

1 day ago


salem, India beBeeServiceDesk Full time

Job OverviewThe Service Desk plays a crucial role as the primary point of contact for end users, handling queries via phone, chat, and self-service tickets.They identify and escalate tickets for remediation, triage them to relevant teams, and provide regular updates and follow-ups on ticket progress.Manage complex technical tasks effectively.Prior experience in remote support and troubleshooting skills is essential.A solid understanding of basic hardware accessories, devices, and peripherals is required.Bonus skills include knowledge of email flow issues, end-user support, OS troubleshooting, basic software troubleshooting, and customer relationship skills with polished email etiquette.Key Responsibilities:Triage and manage service desk tickets efficiently.Utilize expertise in remote support and troubleshooting techniques.Collaborate with cross-functional teams to resolve technical issues.Essential Qualifications:Strong technical problem-solving skills.Excellent communication and interpersonal skills.Able to work under pressure and meet deadlines.



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