Desktop Support Engineer

2 weeks ago

tamil nadu, India HCLTech Full time

This role will be to provide overall hardware/software support to employees and incoming new hires. The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed. The successful candidate must be capable of providing optimum customer service to a wide variety of users through professional commitment and dedication. This candidate must also be able to adapt to change and learn quickly in a highly dynamic environment. The job will require travel between offices (up to 150 miles)Desired Skills & ExperienceResponsibilities:● Image and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote support● Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices● Printer break-fix and installation● Disposal, redeployment and Asset reclaim ● Shipping coordination ● Data Backup and Data Recovery coordination● Hardware Refresh● Warranty and Out-of-warranty repair and replacement● Depot Services ● Walk Up Support● Spare parts management● Good Knowledge / hands on supporting VDI 1st level Trroubleshooting● Executive (VIP) Support● Audio and Video Support including Health Checks● Inventory and Asset Management – Depot Operations● Coordinate with external vendors for dispatch support● Identify and resolve hardware and software application conflicts● Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents● Responsible for asset tagging and entering all incoming equipment into our asset management system● Collaborate with cross functional teams to properly onboard incoming new hires● Ensure that hardware is properly assigned and updated into our management system● Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment● Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware● Ensure that resolutions are consistent with company standards and policiesRequirements/Qualifications:● Prefer 3-5 years IT experience, including technical training● Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applications● Experience with imaging windows 10 OS.● Familiar with basic network concepts (e.g., TCP IP, Windows Networking, Ethernet)● Networked printer experience (queue creation, server maintenance, etc.)● Experience in using PC-based word processing, presentation, and e-mail software preferred● Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred● Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations● Outstanding customer service and interpersonal skills● Excellent organizational skills and ability to prioritize tasks among many competing requests● Experience working in or supporting a call center or help desk environment● MCP and or A+ Certifications● Aptitude for learning● Excellent oral and written communication skills● Ability to work in teams and in a team environment● Able to lift up to 50 pounds● Own car for transportation (mileage will be reimbursed by policy)● Valid driver’s license

  • Desktop Support Engineer

    6 days ago

    Ambattur, Chennai, Tamil Nadu, India Rex Tec Full time ₹ 3,82,841 per year

    About the job:Rex Technologies, a leading IT Infrastructure services provider, is hiring currently for Desktop Support Engineer for our clients across Globally. Please find below the Job description as well as the company's details for your reference.ABOUT US: -Rex Technologies, is a leading IT Managed and infrastructure services provider offering holistic...

  • Desktop Support- Hyderabad

    2 weeks ago

    Chennai, Tamil Nadu, India Diverse Lynx Full time

    Hiring for Desktop Support- Hyderabad Job Summary We are seeking a skilled and customer-focused Desktop Support Engineer to join our IT support team You will be responsible for providing technical assistance and support related to computer systems hardware software and network-related issues This role involves direct user support and requires strong...

  • Desktop Support Engineer

    1 week ago

    Guindy, Chennai, Tamil Nadu, India Ticknetwork pvt Ltd Full time ₹ 1,44,000 - ₹ 2,16,000 per year

    Role: Desktop Support Engineer-L1 And L2Fresher / 8months -1 Year Experience OnlyExperience: 1 Year - Salary: 15k In Hand , CTC 18k( Fixed)Fresher Eligible- Salary: 12 CTC , 9,500 Take Home(Fixed)Immediate JoiningJob Description:Remote Management through Team Viewer, VNC, Remote Desktop to solve Windows and Software issue.Installation and troubleshooting of...

  • IT Support

    1 week ago

    Chennai, Tamil Nadu, India EIL Global Full time

    Greetings, We are Eil Global, a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops, Servers, networks and data centre technologies. We are headquartered in Adelaide, Australia and have clients and offices across Asia Pacific & EMEA locations. **Currently we are Hiring: IT Hardware & Desktop Support Engineers...

  • Desktop Support Engineer

    16 hours ago

    Alwarthirunagar, Chennai, Tamil Nadu, India Sunmix Network Pvt Ltd Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    Job DescriptionProven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar roleHands-on experience with Windows/Linux/Mac OS environmentsGood understanding of computer systems, mobile devices and other tech productsAbility to diagnose and troubleshoot basic technical issuesManaging resolution of...

  • Desktop Support

    2 weeks ago

    Korattur, Chennai, Tamil Nadu, India TACKITS TECHNOLOGIES PRIVATE LIMITED Full time ₹ 1,80,000 - ₹ 5,40,000 per year

    Role OverviewThis hybrid position serves dual responsibilities: providing advanced desktop/laptop technical support (including chip-level diagnostics and repairs) and handling the complete life-cycle of CCTV installations, diagnostics, and maintenance for enterprise and SMB clients.​Key ResponsibilitiesL2 Desktop Support (Chip Level):Diagnose, repair, and...

  • Desktop Support Engineer

    6 days ago

    Guindy, Chennai, Tamil Nadu, India Dude Technologies Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    We are looking for a Desktop Support Engineer to maintain, upgrade and manage our software, hardware and networks.Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly. You should also have the patience to communicate with a variety of interdisciplinary teams and users.Your goal will be to ensure that...

  • IT & Desktop Support Professional

    4 days ago

    Chennai, Tamil Nadu, India Gainwell Technologies LLC Full time

    **Summary**: The Deskside Support Technician is responsible for providing on-site technical support to end-users within the organization. This includes diagnosing and resolving hardware and software issues, configuring and installing computer systems, and ensuring the smooth operation of IT equipment. **Your role in our mission**: Expecting 4+ years’...

  • Desktop-l1 Support

    4 days ago

    Perungudi, Chennai, Tamil Nadu, India Balbhas Full time

    Role: Desktop-L1 Support Department: IT Job Description: TCP,DHCP, DNS, ITIL, Incident management, Problem management, Networking understanding, Server understanding Open Position: 2 Skills Required: Desktop Support Location: Chennai-Perungudi Years Of Experience: 0.3-2years

  • Desktop Support Engineer

    6 days ago

    Selaiyur, Chennai, Tamil Nadu, India Pharmnova Medical Research Pvt Ltd Full time ₹ 1,99,998 - ₹ 3,99,996 per year

    Key ResponsibilitiesProvide Level 1 & 2 support for desktops, laptops, printers, and mobile devices.Install, configure, and troubleshoot:Windows OSMicrosoft Office 365Specialized PV/CRO tools (e.g., Argus Safety, Track Wise, clinical databases)Ensure all support is compliant with:GDP (Good Documentation Practices)21 CFR Part 11HIPAA regulationsSupport user...