Gainsight / PSO Consultant – Customer Success & Product Operations

3 days ago

Bareilly, Uttar Pradesh, India Zywave Full time

Role Overview

We are seeking a Gainsight / PSO Consultant to join our India operations. In this role, you will act as a technical and functional expert on Gainsight, supporting Zywave's customer success strategy. You will partner with global Professional Services and Operations teams to design, implement, and optimize Gainsight solutions for internal and client-facing use cases.

This role is a mix of technical configuration, integration, and business alignment — requiring you to understand client success processes, translate them into Gainsight capabilities, and ensure seamless adoption. You will be stakeholder-facing, collaborating across Product, Customer Success, and Technical teams.

Key Responsibilities

  • Act as the subject matter expert (SME) on Gainsight for Zywave's India team.
  • Own the configuration, customization, and administration of Gainsight across multiple business units.
  • Design and implement business processes, playbooks, and workflows in Gainsight to drive customer engagement and retention.
  • Collaborate with global PSO teams to deliver end-to-end Gainsight implementations for internal and external stakeholders.
  • Manage integration of Gainsight with other enterprise systems (Salesforce, boundary apps, data platforms, etc.).
  • Partner with Customer Success, Product, and Data teams to define KPIs, dashboards, and reports that deliver actionable insights.
  • Work with business stakeholders to translate needs into Gainsight solutions, balancing technical feasibility and business outcomes.
  • Ensure best practices in data integrity, governance, and automation within Gainsight.
  • Provide training, enablement, and documentation to end-users and stakeholders.

Qualifications & Skills

  • 5+ years of experience in CRM / Customer Success platforms, with at least 2+ years of direct Gainsight experience.
  • Strong background in Gainsight Administration, Configuration, and Integration.
  • Experience with Salesforce integration (Sales/Service Cloud) and API-based data flows.
  • Knowledge of customer success operations (CS Ops), including health scores, journey mapping, playbooks, and retention metrics.
  • Ability to gather business requirements and translate them into scalable Gainsight solutions.
  • Strong data analysis, reporting, and dashboard creation skills.
  • Excellent stakeholder management and communication skills.
  • Experience working in global organizations across cross-functional and customer-facing teams.

Why Join Zywave?

  • Play a key role in shaping Zywave's Customer Success operations with Gainsight.
  • Work at the intersection of business and technology, delivering high-impact solutions.
  • Collaborate with global teams in a high-growth, innovation-driven environment.
  • Opportunity to build expertise in RevTech and InsurTech leadership.

  • Customer Success

    2 days ago

    Bareilly, Uttar Pradesh, India beBeeGainsight Full time ₹ 1,20,00,000 - ₹ 1,50,00,000

    Job OverviewThis is a unique opportunity to drive customer success and product operations.The ideal candidate will act as a technical and functional expert on Gainsight, supporting our customer success strategy. This role involves working with global teams to design, implement, and optimize Gainsight solutions for internal and client-facing use cases.The...

  • Customer Success Specialist

    1 day ago

    Bareilly, Uttar Pradesh, India beBeeTechnical Full time ₹ 15,00,000 - ₹ 20,00,000

    Customer Success SpecialistWe are seeking a skilled Customer Success Specialist to join our team. In this role, you will be responsible for providing technical support and services to customers using our software products.This is a full-time hybrid role that involves working with customers to onboard our software, configure it, and troubleshoot issues.Manage...

  • Customer Success Expert

    1 day ago

    Bareilly, Uttar Pradesh, India beBeeSuccess Full time ₹ 18,00,000 - ₹ 24,00,000

    Customer Success ProfessionalAbout the Job Role:We are seeking a dedicated individual to join our team as a Customer Success Professional. In this role, you will focus on enhancing the overall customer experience by monitoring key performance indicators such as Sentiment Analytics and Engagement Scores.You will conduct regular Business Reviews and Check-ins...

  • Customer Success Advocate

    1 week ago

    Bareilly, Uttar Pradesh, India beBeeSuccess Full time ₹ 5,00,000 - ₹ 10,00,000

    Customer Success AdvocateWe are seeking a results-driven Customer Success Advocate to deliver exceptional service and support, ensuring seamless onboarding and ongoing engagement.Key Responsibilities:Proactively engage with customers to provide tailored solutions, foster strong relationships, and enhance customer satisfaction.Address customer inquiries and...

  • Customer Success Professional

    2 days ago

    Bareilly, Uttar Pradesh, India beBeeSuccess Full time ₹ 1,00,00,000 - ₹ 1,50,00,000

    Job Summary:We are seeking a seasoned Customer Success professional to spearhead our customer success initiatives. As a key member of our team, you will be responsible for fostering strong relationships with our customers, understanding their businesses, and delivering exceptional service.About the Role:This is a challenging and rewarding opportunity for a...

  • Customer Success Manager

    4 weeks ago

    Bareilly, Uttar Pradesh, India QuoDeck Technologies Pvt. Ltd Full time

    BriefWe are looking for motivated and well-spoken CSMs to join our Business Development team.These positions will be responsible for originating new accounts, developing key account strategies, maintaining relationships with key clients, upselling and cross-selling Quo Deck's products and services within key accounts and drive a seamless and smooth...

  • Customer Success Specialist

    1 week ago

    Bareilly, Uttar Pradesh, India beBeeCommunication Full time ₹ 9,00,000 - ₹ 12,00,000

    Customer Success Specialist Job Description:  We are seeking a highly skilled Customer Success Specialist to join our team. As a Customer Success Specialist, you will be responsible for building and maintaining strong relationships with our customers, ensuring their satisfaction and loyalty to our organization. Responsibilities: Collection from existing...

  • Chief Product Functionality Consultant

    1 week ago

    Bareilly, Uttar Pradesh, India beBeeBusiness Full time ₹ 12,00,000 - ₹ 24,00,000

    About the Role:As a seasoned professional, you will play a crucial part in connecting business processes with product functionality, offering valuable advice to customers on meeting their diverse business needs.The ideal candidate should have extensive experience in consulting and possess advanced knowledge of Oracle ASCP/Demantra/Oracle Cloud/Order...

  • Customer Success Advocate

    2 days ago

    Bareilly, Uttar Pradesh, India beBeeCustomerCentric Full time ₹ 5,00,000 - ₹ 10,00,000

    Job Title: Customer Success Advocate As a key member of our support team, you will play a pivotal role in onboarding candidates and guiding them to achieve their goals.The ideal candidate should possess excellent communication skills, high customer-centricity, sound problem-solving abilities, and the capacity to facilitate seamless internal communication to...

  • Technical Support Manager

    4 days ago

    Bareilly, Uttar Pradesh, India beBeeLeadership Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    **Job Summary:**We're seeking a senior leader to build and scale a high-performing support team.About the Role:This is an opportunity to drive strategy, lead global technical teams, and ensure exceptional customer experiences through technical depth, data-driven decisions, and operational excellence.Key Responsibilities:Lead technical support/customer...