Platform Service Manager

5 days ago


dombivli, India beBeeService Full time

Service Management ProfessionalKey Responsibilities:Configure, customize and maintain service management modules.Implement automation workflows, SLAs and integrations with other enterprise tools to optimize processes.Process Optimization & Governance:Design and refine ITSM processes aligned with ITIL best practices to ensure compliance and consistency.Continuously improve service management operations by identifying areas for optimization.Stakeholder Engagement:Collaborate with cross-functional teams to deliver scalable solutions that meet business needs.Provide training and support on service management best practices and tool usage.Reporting & Insights:Develop dashboards and reports to track key performance indicators and service performance metrics.Analyze trends to identify opportunities for improvement and provide data-driven insights.Innovation & Integration:Explore new features and third-party integrations to enhance service management capabilities.Support initiatives around self-service, knowledge management and AI-driven support to improve customer experiences.Requirements:The ideal candidate will have 3–5 years of experience in ITSM roles, a strong understanding of ITIL framework and excellent problem-solving skills to drive business outcomes.



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