Service Management Expert

1 week ago

dombivli, India beBeeSkill Full time

IT Service Management RoleWe are seeking a skilled IT Service Management professional to join our team.Key Responsibilities: Configure, customize, and maintain Freshservice modules to streamline incident, problem, change, asset, and service catalog management. Implement automation workflows, SLAs, and integrations with other enterprise tools to enhance productivity and efficiency.Process Optimization & Governance: Design and refine ITSM processes aligned with ITIL best practices to ensure compliance, consistency, and continuous improvement. Evaluate and implement process improvements to optimize service management operations.Stakeholder Engagement: Collaborate with service desk, infrastructure, and application teams to gather requirements and deliver scalable solutions. Provide training and support to end-users and internal teams on Freshservice usage and enhancements.Reporting & Insights: Develop dashboards and reports to track KPIs, SLA adherence, and service performance. Analyze trends to identify improvement opportunities and reduce ticket resolution time.Innovation & Integration: Explore and implement new Freshservice features and third-party integrations to enhance platform capabilities. Support initiatives around self-service, knowledge management, and AI-driven support.The ideal candidate should have: 3–5 years of experience in ITSM roles, with at least 2 years hands-on experience in Freshservice administration and configuration. Strong understanding of ITIL framework and service management principles. Experience with automation, scripting, and API integrations within Freshservice. Excellent problem-solving, communication, and stakeholder management skills.

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    dombivli, India beBeeService Full time

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    dombivli, India beBeeCustomer Full time

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    dombivli, India beBeetechnical Full time

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    dombivli, India beBeeDigitalFinance Full time

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    dombivli, India beBeeMarketResearch Full time

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    dombivli, India beBeeEnterprise Full time

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    dombivli, India beBeeNetworkManagement Full time

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    dombivli, India beBeeData Full time

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    dombivli, India beBeeCloudExpert Full time

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    dombivli, India beBeeHiring Full time

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