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Customer Service Representative for Voice, Chat, and Email

1 month ago

bangalore, India Yellow Full time

As a Customer Care Representative, you will be responsible for providing excellent customer
Service through multiple communication channels such as voice, chat, and email. Your main
duty will be to provide customers with information about products, services, and promotions,
as well as handling their inquiries, complaints, and feedback.

Responsibilities:
● Responding to customer inquiries and requests via voice, chat, and email within the
TAT
● Providing customers with accurate information about products, services, and
promotions
● Handling customer complaints, resolving issues, and escalating as necessary
● Maintaining detailed and accurate records of customer interactions
● Ensuring customer satisfaction by delivering excellent service
● Keeping up-to-date with product and service knowledge

Requirements:
● Self-confident, motivated, and driven individual
● Excellent communication skills, both written and verbal
● Strong problem-solving and critical thinking skills
● Ability to multitask and work in a fast-paced environment
● Strong attention to detail and accuracy
● Ability to work well in a team environment
● Flexibility to work on weekends and holidays
● Proficient in using computers and various software applications
● Previous customer service experience is an asset

Education and Experience:
● Diploma or Bachelor's degree preferred
● 2-3 year of customer service experience in a call centre environment is an asset