Non Voice Bpo

3 weeks ago


Bengaluru Bangalore, India Headsup Hr Solutions Private Limited Full time

A non-voice associate is a customer service or back-end support representative who works in a call center setting to provide support through email and chat. Their responsibilities may include: 

  • Data entry: Following data program techniques and procedures to enter customer and account data 
  • Customer support: Responding to customer inquiries, complaints, and support requests 
  • Customer relationship management: Analyzing customer data, processing customer requests, and maintaining customer relationships 
  • Document processing: Reviewing customer and account source documents for deficiencies and resolving discrepancies 
  • System testing: Testing customer and account system changes and upgrades by inputting new data and reviewing output 
  • Information security: Securing information by completing database backups 
  • Policy compliance: Maintaining operations by following policies and procedures 
  • Customer confidentiality: Maintaining customer confidence and protecting operations by keeping information confidential 


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