Director - bpo operations -non voice
2 weeks ago
Location: Bengaluru, India (On-site)
Experience: 15+ years
Industry: BPO, Insurance Sector
CTC: 60 LPA or 30% hike, whichever is lower.
We are looking for a dynamic Director - BPO Operations -Non Voice to lead real-time shift operations at our India Service Delivery Center. This role is pivotal in ensuring financial outcomes, seamless production, exceptional client experiences, and high employee engagement. The ideal candidate combines strategic vision with hands-on operational expertise to drive excellence across the board.
Key Responsibilities:
Oversee real-time service delivery operations, ensuring alignment with global quality standards.
Drive business growth through collaboration with India, China, and U. S.-based teams.
Lead revenue generation initiatives, ensuring targets are met or exceeded.
Build and maintain a high-performance culture, fostering employee engagement and productivity.
Coach direct reports and develop leadership talent to support organizational growth.
Manage financial outcomes, ensuring operational efficiency and optimal resource utilization.
Develop and refine service delivery infrastructure, tools, and processes to meet business needs.
Implement Total Quality System and best practices for operational excellence.
Champion strategic projects to innovate and enhance service delivery capabilities.
Troubleshoot service and client management challenges to maintain high client satisfaction.
Build and enforce compliance systems aligned with company standards and regulatory requirements.
Identify systemic gaps and implement proactive solutions to improve operations.
Develop effective communication strategies to influence and engage with stakeholders at all levels.
Cultivate strong working relationships with clients, ensuring their satisfaction and retention.
Lead initiatives to foster a culture of continuous improvement and innovation.
Qualifications and Skills:
15+ years of leadership experience, preferably in BPO or insurance outsourcing.
Strong strategic thinking and problem-solving abilities.
Proven expertise in people development, team building, and fostering employee engagement.
Excellent verbal and written communication skills to influence stakeholders and build relationships.
Demonstrated success in driving operational excellence and achieving measurable results.
Global work experience is a plus.
If you are passionate about delivering exceptional service, driving innovation, and leading high-performing teams, this opportunity is for you. Join us in shaping the future of service delivery Email or What App Dipa Rani at / 9556641101
#Leadership #Service Delivery #Operations Management #Bangalore Jobs #Insurance Sector #BPO #Hiring Now
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