Semi Voice

2 weeks ago

Bengaluru Karnataka, India Eventbeep Full time

**Key Responsibilities:

- **

Handle customer inquiries, issues, and complaints effectively and efficiently
- Liaise with different departments to resolve customer issues within the defined timelines
- Accurately log and document all customer interactions and resolutions in the CRM system
- Keep up-to-date with product and service knowledge to effectively address customer concerns
- Follow communication procedures, guidelines, and policies to maintain customer satisfaction

Continuously strive to improve customer service skills and knowledge to provide top-notch service to customers
- Meet or exceed individual and team performance targets as defined by the company Qualifications and Skills:

- High school diploma or equivalent required, Bachelor's degree preferred
- 6 months of experience in a customer service or semi
- technical support role, preferably in a BPO environment
- Excellent communication both verbal and written
- Strong problem-solving and analytical abilities
- Ability to handle multiple tasks in a fast-paced environment

Customer-centric mindset with a strong focus on customer satisfaction

Proficient in using CRM systems and MS Office Suite
- Willingness to work in rotational shifts, including weekends and holidays
- Ability to work in a team and collaborate effectively with different departments Benefits:
**Competitive salary package**
- Health insurance and other benefits as per company policies
- Opportunities for career growth and development

Opening for SEMI VOICE

Graduates/ Under graduates

6 months of experience (Any BPO Voice or Semi Voice)

**Salary**: 35000 СТС

English, Hindi and South languages

Languages:
Work Bommanahalli, Silk Board. Bangalore

Interview Mode: F2F and Client Round Virtual

**Salary**: ₹30,000.00 - ₹35,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Ability to Commute:

- Bangalore, Karnataka (required)

Ability to Relocate:

- Bangalore, Karnataka: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 6205272698

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