Customer Service Representative

5 hours ago


Bangalore, India NetRTech Solutions LLP Full time

We are hiring a Customer Care Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

 

Job Description

Primary Job Responsibility:

· Understands the various computer screens and how to utilize them effectively

· Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory

staff.

· Attends assigned training sessions for further improvement in client and customer satisfaction, client

information and job performance

· Adheres to all company and specific Contact Center policies and procedures

· Completes any work as assigned by Management

Eligibility:

· 6 months BPO or Travel experience

· Bachelor's Degree or Undergraduate

· Excellent Written and spoken communication, business technical writing

· Computer Skills ability/experience using computer applications

· Willing to work in a contact centre environment with 24/7 rotational shifts (including night shifts)

· Open to work in a Voice environment

Interview Rounds for Voice

· HR Round

· Versant Round

· Typing Test

· Computer Assessment

· Voice and Accent Round

· Operations Round

Salary: - 22 - 26 thousand per month

Thanks & Regards,

HR Team.

63960 42215 (Kiran)

Job Type: Full-time



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