Customer Service Representative
5 hours ago
We are hiring a Customer Care Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Job Description
Primary Job Responsibility:
· Understands the various computer screens and how to utilize them effectively
· Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory
staff.
· Attends assigned training sessions for further improvement in client and customer satisfaction, client
information and job performance
· Adheres to all company and specific Contact Center policies and procedures
· Completes any work as assigned by Management
Eligibility:
· 6 months BPO or Travel experience
· Bachelor's Degree or Undergraduate
· Excellent Written and spoken communication, business technical writing
· Computer Skills ability/experience using computer applications
· Willing to work in a contact centre environment with 24/7 rotational shifts (including night shifts)
· Open to work in a Voice environment
Interview Rounds for Voice
· HR Round
· Versant Round
· Typing Test
· Computer Assessment
· Voice and Accent Round
· Operations Round
Salary: - 22 - 26 thousand per month
Thanks & Regards,
HR Team.
63960 42215 (Kiran)
Job Type: Full-time
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