Mintobay | Ecom Customer Service Representative
1 week ago
Location: Bangalore
Job Description: We are looking for a dedicated and customer-focused individual to join our team as an Ecom Customer Service Representative. You will be playing a crucial role in ensuring our customers have a seamless and enjoyable shopping experience on our platform. If you are a friendly, empathetic, and solution-oriented individual with a passion for fashion and exceptional customer service, we encourage you to apply.
Salary: 2-3 Lacs per Annum
Office Location: Bomanahalli ( Preferred candidates from nearby locations in Bomanahalli are encouraged to apply)
Responsibilities:
Customer Support: Provide prompt and courteous assistance to customers via phone, email, chat, and social media platforms.
Issue Resolution: Address customer inquiries, concerns, and issues with empathy and professionalism, aiming for first-contact resolution.
Product Knowledge: Stay well-informed about Mintobay's clothing collections, promotions, and policies to provide accurate and helpful information to customers.
Order Management: Assist customers with order placement, order tracking, order modifications, cancellations, and returns in accordance with company policies.
Feedback Handling: Collect and report customer feedback, suggestions, and complaints to improve the overall customer experience.
Problem Solving: Collaborate with other teams to resolve complex customer issues and provide solutions that exceed customer expectations.
Documentation: Maintain accurate and thorough records of customer interactions and transactions.
Quality Assurance: Ensure adherence to service quality standards and continuously seek opportunities for improvement.
Requirements:
Education: High school diploma or equivalent; Bachelor's degree in a related field is a plus.
Customer-Centric: A genuine passion for providing exceptional customer service and a strong desire to assist customers.
Communication Skills: Excellent verbal and written communication skills, with the ability to convey information clearly and effectively.
Empathy: The ability to empathize with customers' concerns and provide appropriate solutions.
Problem-Solving: Strong problem-solving skills and the ability to think critically to resolve customer issues.
Adaptability: Ability to adapt to a fast-paced, dynamic environment and handle multiple tasks simultaneously.
Team Player: Collaborative mindset and the willingness to work closely with cross-functional teams.
Tech-Savvy: Proficiency in using customer support software, email, and other communication tools.
Fashion Enthusiast: A genuine interest in fashion and clothing trends is a plus.
Previous Experience: Prior experience in customer service or a related field is preferred but not mandatory.
Availability: Willingness to work flexible hours, including weekends and holidays, as required to meet customer needs.
If you are passionate about fashion, and customer satisfaction, and have the skills required to excel in this role, we invite you to apply and be part of the Mintobay team. Join us in delivering outstanding customer experiences and contributing to our growing success in the fashion industry.
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