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Customer Service Representative

1 week ago

bangalore, India MSI Full time

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Answering inbound calls for B2B customers.
  • Dialing outbound calls for lead generation or sales support.
  • Handling chat queries and providing email support.
  • Keeping up-to-date with product knowledge and industry trends.
  • Resolving customer complaints and ensuring customer satisfaction.
  • Perform additional duties as required and or requested

Desired Candidate Profile

  • Minimum of 1 – 4 years of experience in INTERNATIONAL VOICE PROCESS
  • The candidate should have relationship management skills since the job will involve liasoning with customers and US stakeholders.
  • The Candidate should have the ability to multi-task, prioritize and ability to learn more and be flexible.
  • The candidate must have excellent interpersonal and communication (verbal & written) skills with all levels of employees and management
  • The candidate should have excellent PC skills and should be well versed with Microsoft Products like
  • Excel, Word and Access (optional).
  • Strong attention to details and Good follow up skills.
  • Ability to work effectively with other organizations and individuals at all levels with minimal supervision and assumes accountability for issues until final resolution.
  • Flexible to night shifts is mandatory