Current jobs related to Team Leader - mumbai - Etraveli Group

  • Team Leader

    4 weeks ago

    Mumbai, Maharashtra, India AccorHotel Full time

    Main ResponsibilitiesThe Team Leader will be responsible for ensuring that all departmental operations manuals are prepared and updated annually.They will maintain the daily logbook and submit reports to the Food and Beverage office on a regular basis.The Team Leader will also be responsible for planning the outlet's weekly roster and work schedules to...

  • Team Leader

    3 weeks ago

    Mumbai, Maharashtra, India AccorHotel Full time

    Main ResponsibilitiesThe Team Leader will be responsible for ensuring that all departmental operations manuals are prepared and updated annually. This includes maintaining the daily log book and submitting reports to the Food and Beverage office.Customer ServiceThe Team Leader will be expected to ensure that all employees establish a rapport with guests and...

  • Team Leader

    1 week ago

    Mumbai, Maharashtra, India Expo Job Consultancy Full time

    Looking for a dynamic and results-driven Team Leader to lead our Voice Process team. As a Team Leader, you will be responsible for overseeing the day-to-day operations, ensuring service quality, and achieving performance targets. Key responsibilities include team management, process execution, quality assurance, and performance...

  • Team Leader

    2 weeks ago

    Mumbai, India GoodVibes Placement Services Full time

    Company OverviewGoodVibes Placement Services is a renowned recruitment and outsourcing firm based in Indore since 2019. Our mission is to reduce unemployment in India by providing excellent services to our clients. With 11-50 employees, we specialize in executive search and recruitment, catering to the needs of senior, middle, and junior management...

  • Team Leader

    2 weeks ago

    Mumbai, Maharashtra, India ARYAN HR SOLUTIONS Full time

    Job Title: Team LeaderWe are a leading consultancy in Talent Acquisition and Training & Development organization at Mumbai.Our client is a provider of business solutions for Enterprise Information Management to manage electronic documents within an organization.Position: Team Leader (Non Voice)Experience: 2+ yearsQualification: Any GraduateCTC Offering: As...

  • Team Leader

    4 weeks ago

    Mumbai, Maharashtra, India AccorHotel Full time

    Main ResponsibilitiesThe Team Leader will be responsible for ensuring that all departmental operations manuals are prepared and updated annually. They will also maintain the daily logbook and submit reports to the Food and Beverage office on a regular basis.Key DutiesTo plan the outlet weekly roster and work schedules to ensure that the outlet is adequately...

  • Team Leader

    5 months ago

    Mumbai, India ICCS Full time

    Position: Team Leader Experience: 3-5 Years Notice Period: Immediate -15 Days Responsible for staff retention with in team Coordination between Manger and Team Members Handle a team of Associates Manage team performance on SLAs & KRA Control shrinkage, attrition, etc. Manage day to day floor activities Analyze, maintain daily, weekly and...

  • Team Leader

    5 months ago

    Mumbai, India BCD Meetings & Events Full time

    Job Description Bring your passion and energy to our growing team. We’re hiring! Team Leader Full Time, Mumbai India As a  Team Leader, you will Be the first person in the market and really a pioneer. Expected to provide an exceptional, high-touch service assisting customers in the Entertainment sector with customized travel...

  • Team Leader

    2 weeks ago

    Mumbai, India CapTalent HR Full time

    Company OverviewCapTalent HR is an end-to-end HR consulting firm located in Chennai, catering to the needs of organizations in India and globally. We provide comprehensive end-to-end HR services, including recruitment and staffing, training and development, payroll and compensation management, background verification, HR turnkey projects, and overall...

  • Team Leader

    5 months ago

    Mumbai, India ADVITO Full time

    Job Description Bring your passion and energy to our growing team. We’re hiring! Team Leader Full Time, Mumbai India As a  Team Leader, you will Be the first person in the market and really a pioneer. Expected to provide an exceptional, high-touch service assisting customers in the Entertainment sector with customized travel...

  • Team Leader-Sales

    1 month ago

    Mumbai, India White Force Outsourcing Pvt Ltd Full time

    Job Description: Team Leader for TeleSalesPosition Overview:As a Team Leader you will be responsible for managing a team TeleSales Executives. Your role willinvolve overseeing the daily operations of the team driving sales targets provid \"Team Handling,Sales\"

  • Team Leader

    4 weeks ago

    Mumbai, Maharashtra, India AccorHotel Full time

    Job Title: Team LeaderAccorHotel is seeking a highly skilled and experienced Team Leader to join our team. As a Team Leader, you will be responsible for leading a team of engineers and maintenance staff to ensure the smooth operation of our facilities.Key Responsibilities:Assist engineers in planning and executing preventive maintenance of all...

  • Team Leader-Sales

    1 month ago

    mumbai, India White Force Outsourcing Pvt Ltd Full time

    Job Description: Team Leader for TeleSalesPosition Overview:As a Team Leader you will be responsible for managing a team TeleSales Executives. Your role willinvolve overseeing the daily operations of the team driving sales targets provid \"Team Handling,Sales\"

  • Team Leader-Sales

    3 weeks ago

    mumbai, India White Force Outsourcing Pvt Ltd Full time

    Job Description: Team Leader for TeleSalesPosition Overview:As a Team Leader you will be responsible for managing a team TeleSales Executives. Your role willinvolve overseeing the daily operations of the team driving sales targets provid \"Team Handling,Sales\"

  • Team Leader

    4 weeks ago

    Mumbai, Maharashtra, India Accor Full time

    Job DescriptionAs a Team Leader at Accor, you will be responsible for overseeing the smooth operation of our Health Club. Your primary goal will be to ensure that our guests receive exceptional service and have an enjoyable experience.Main ResponsibilitiesLiaise with various departments to ensure seamless coordination and efficient work.Ensure team members...

  • Team Leader

    4 weeks ago

    Navi Mumbai, Maharashtra, India Snaphunt Full time

    The OpportunityWe are seeking a highly skilled and experienced Team Leader to join our team at Snaphunt. As a Team Leader, you will be responsible for supervising a team of debt collectors and ensuring they meet their daily collection goals.Key ResponsibilitiesSupervise and motivate a team of debt collectors to achieve daily collection targetsHandle...

  • Team Leader

    4 weeks ago

    Mumbai, Maharashtra, India Accor Full time

    Job DescriptionAs a Team Leader at Accor, you will be responsible for overseeing the day-to-day operations of the Health Club and Spa. Your primary goal will be to ensure that all guests receive exceptional service and that the facilities are maintained to the highest standards.Main Duties:Liaise with different departments to ensure smooth and coordinated...

  • Team Leader

    4 weeks ago

    Mumbai, Maharashtra, India Etraveli Group Full time

    About Etraveli GroupEtraveli Group is a leading company in the tech solutions and fulfillment capabilities for online sales of flights. We strive to make the world smaller for our customers and bigger for our people.Job DescriptionWe are seeking a dynamic Team Leader to guide and inspire our dedicated Customer Services team. The ideal candidate possesses...

  • Team Leader

    1 month ago

    Mumbai, India Suraj Estate Developers Limited Full time

    We are seeking a dynamic Team Leader (CRM) to join our team in the real estate sector. The ideal candidate will be responsible for nurturing client relationships, enhancing customer satisfaction, and driving retention strategies. This role requires a proactive approach to understanding client needs, providing solutions, and ensuring an exceptional experience...

  • Team leader

    4 weeks ago

    Mumbai, India Suraj Estate Developers Limited Full time

    We are seeking a dynamic Team Leader (CRM) to join our team in the real estate sector. The ideal candidate will be responsible for nurturing client relationships, enhancing customer satisfaction, and driving retention strategies. This role requires a proactive approach to understanding client needs, providing solutions, and ensuring an exceptional...

Team Leader

2 months ago

mumbai, India Etraveli Group Full time

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2500 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do.

Major offices in Sweden (HQ), Canada, Greece, India, Poland and Uruguay.

About the role

The Customer Services department at ETG is dedicated to enhancing the customer experience through ongoing efforts to implement improvements and drive positive change. We're seeking a dynamic Team Leader to guide and inspire our dedicated team. The ideal candidate possesses strong leadership skills, a problem-solving mindset, and the ability to drive team performance. If you're passionate about fostering growth and collaboration in a fast-paced environment, join us in shaping the future.

Requirements

  • Minimum 2 years of team handling experience
  • Minimum HSC Pass
  • Experience in GDS (Sabre, Amadeus, or Galileo)
  • Windows, MS Office, Google Applications (expert)
  • Fluent in English - any additional language will be considered a plus
  • Team player
  • Preferred: Graduation or master’s degree in Tourism, Business Administration, or a relative field Amadeus, Sabre, and Galileo (expert)
  • Excellent communication skills

Duties & Responsibilities:

  • Team development responsibilities
  • Support team members in their daily tasks
  • Deliver training on the job
  • Discuss & set personal targets with each team member
  • Monitor team: their behavior towards customers & colleagues, their problems or ideas
  • Evaluate team members: performance, mistakes, losses, creativity, strengths, weaknesses, attitude
  • Discuss the team’s performance (quality of their services, mistakes, productivity) with the Assistant Manager and work on improvements whenever necessary
  • Organize & run regular team meetings and one-on-ones to groom team members
  • Assess received feedback from clients/colleagues
  • Prepare reports
  • Discuss/report performance of day/week and special issues - quality wise with the Manager
  • Discuss or escalate daily issues and report the day's Summary to the Manager
  • Ensure the team’s effective functioning
  • Manage team members’ daily schedules and ensure assigned tasks are completed
  • Supervise attendance and ensure time adherence by all team members
  • Monitor Calls & Delegate cases as appropriate
  • Coach and mentor team members to grow in their role 2-3 years of minimum experience in team handling in the respective travel industry or at a similar position

Diversity disclaimer

At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.