Amadeus Support Executive

1 week ago

haryana, India EevolveX Full time

About CompanyAt FareLadder, we are raising the bar of industry standards by bringing back the personal touch of a dedicated agent to world class technology, at your fingertips. We offer a range of products to increase your company's profitability including deeply discounted or highly commissionable travel programs plus the added benefit of operational and administrative support.WebsiteHeadquartersNew York , NYJob Title: Amadeus Support Executive (L1/L2 – Corporate Travel Helpdesk)Location: GurgaonExperience: 2–5 yearsIndustry: Travel / Corporate Travel / TMCEmployment Type: Full-TimeJob Summary:We are looking for a skilled and customer-focused Amadeus Support Executive to provide Level 1/Level 2 support for our corporate travel clients. The ideal candidate should have hands-on experience in Amadeus GDS, particularly with Smart Flows, profiles, queue management, and a basic understanding of online booking tools. You will assist clients in fare calculation, bookings, profile configuration, and issue resolution.Key Responsibilities:Provide L1/L2 technical and functional support to corporate clients using Amadeus.Configure and support Smart Flows for seamless booking and process automation.Create, modify, and manage Amadeus Queues and Customer Profiles.Assist clients with fare calculations, ticket bookings, cancellations, and PNR management.Troubleshoot issues related to airline availability, pricing, and reservation tools.Work with internal teams or escalate complex issues as needed.Maintain logs, service quality, and client satisfaction metrics.Support integration/configuration with Online Booking Tools (OBTs) like Concur, etc. (basic knowledge required).Ensure timely resolution of queries in line with SLAs.Requirements:2–5 years of experience in a GDS support role, preferably Amadeus.Working knowledge of Smart Flows configuration and usage.Strong understanding of Amadeus Profiles, Queues, and fare structures.Exposure to any Online Booking Tool (e.g., Concur, GetThere) is a plus.Strong communication and troubleshooting skills.Experience in corporate travel management and client servicing.Flexible to work in rotational shifts, if required.Preferred:Certification or formal training in Amadeus GDS or Smart Flows.Familiarity with other GDS like Sabre or Galileo is an added advantage.

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