Customer Experience Specialist

1 week ago

vadodara, India beBeeCustomerService Full time

About this RoleThe primary responsibility is to interact with customers, ensuring their needs are effectively met. Some key responsibilities include communicating with customers through various channels, providing knowledgeable answers to questions about products, pricing and availability, collaborating with internal departments to meet customer requirements, and data entry in multiple platforms.Key qualifications for this position include excellent communication skills, verbal, written, and interpersonal abilities, capacity to multitask, organize, and prioritize work, as well as relevant qualifications such as a Bachelor of Technology, Bachelor of Computer Applications, or Bachelor of Science in Computer Science or a Diploma in Engineering. The ideal candidate should also possess exceptional technical troubleshooting skills and experience in customer service if possible.To succeed in this role, one must be proficient in languages such as English, Gujarati, and Hindi.Requirements for system setup include an Intel Core i5 processor or above, Windows 11 operating system or above, Wi-Fi speed of 20 Mbps or above, a UPS or inverter, and 8GB RAM or above.Required Skills and QualificationsSkillsExcellent communication skillsVerbal, written, and interpersonal skillsAbility to multitask, organize, and prioritize workQualificationsBachelor of Technology, Bachelor of Computer Applications, or Bachelor of Science in Computer Science or a Diploma in EngineeringExceptional technical troubleshooting skillsExperience in customer service (if possible)BenefitsThis role offers the opportunity to work with a variety of technologies and systems, develop strong communication and problem-solving skills, and gain experience in customer service if desired.

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