Customer Experience Director

4 days ago

vadodara, India beBeeCustomer Full time

Customer Experience ProfessionalAs we continue to expand our business, we are seeking a highly motivated individual to join our team as a Customer Experience Manager. This is an excellent opportunity for someone who is passionate about delivering exceptional customer experiences and eager to grow their career.To ensure seamless customer interactions across all touchpoints.To monitor and maintain key performance indicators (KPIs) such as timely product delivery, efficient customer query resolution, and effective communication with cross-functional teams.To collaborate with the supply chain, LMD team, sales and marketing team to drive customer satisfaction.To work closely with the customer happiness team to achieve targets related to customer experience.To design and implement frameworks, technologies, processes, dashboards, and KPI trackers that optimize productivity in customer experience.To ensure compliance with service level agreements (SLAs) for COD order confirmations, NDR callings, chat and email query resolutions, RTO closures, social media query resolutions, and abandoned carts closures.

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